Talk to us soon rather than later

If you’re a NAB customer, please don’t hesitate to get it touch. We know it can be hard to pick up the phone – you might feel awkward, embarrassed, or the whole business might just stress you out. But we understand and know that sometimes things are outside of your control such as illness or suddenly losing your job.

We’re not here to judge – we’re here to help. In fact, our guiding ethos is ‘Do the Right Thing.’ This means we have a responsibility to help our customers, and our community, with their finances.

How does it all work?

Each situation is different, so it’s best to talk to us – on the phone or in your local branch. We’ll look at your circumstances and talk you through your options.

For example, we might find that you’re able to redraw funds from your loan, or take a repayment holiday.

What is redraw?

Put simply, 'redrawing' is the process of taking money back out of your loan account. You can usually do this if you’re ahead of your minimum repayments.

To see if you have funds available to redraw, jump onto NAB Internet Banking. Open the Transfer & Pay menu and select Loan redraw.

What is a repayment holiday?

If you’re eligible, a repayment holiday lets you take off a few months' worth of repayments on your home loan or personal loan.

For more information on repayment holidays, redrawing, or if you have any questions at all about the above info – just call us on 13 22 65.

Finally, what about NAB Assist?

There are a couple of other ways we can help out if you’re battling financial hardship.

Call NAB Assist's dedicated Customer Care team on 1800 701 599 from Monday to Friday, 8:00am to 8:00pm (AEST/AEDT) or Saturday, 9:00am to 1:00pm (AEST/AEDT). Or, visit your local branch and talk to a banker.

A third option is applying for financial assistance online. Simply download the financial assistance application form (PDF, 343KB), fill it out, and then post it back to us at:

Customer Care
GPO BOX 4963
Melbourne VIC 3001

What's next?

So now you have an idea of some of the ways we can help if you're struggling financially. Take a moment to read about what your next steps should be when things don't go to plan. One of our first tips is to make an appointment with a financial counsellor to help you stay on top of things.

Call NAB Assist on 1800 701 599. We're available Monday to Friday, 8:00am to 8:00pm (AEST/AEDT) or Saturday, 9:00am to 1:00pm (AEST/AEDT) or visit your nearest NAB Branch. 

Explore other life moments

Other resources and support

Get in touch

If you're experiencing a change in your circumstances, require financial hardship assistance, or think you might need help in the future, please contact us.

Request financial hardship assistance

If you’re having trouble making your repayments, you can request assistance.

Call NAB Assist Team

Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 1:00pm (AEST/AEDT)

1800 701 599

Important information

The information contained in this article is intended to be of a general nature only. It has been prepared without taking into account any person’s objectives, financial situation or needs. Before acting on this information, NAB recommends that you consider whether it is appropriate for your circumstances. NAB recommends that you seek independent legal, financial and taxation advice before acting on any information in this article.