What is Fitbit Pay?

Using Fitbit Pay to make a payment with your NAB Visa card is a secure, convenient way to make contactless purchases on the go, right from your wrist. Now you can work-out without your phone or wallet and still use your NAB Visa card anywhere that accepts contactless payments.

You’ll continue to receive all of the same benefits and rewards your eligible NAB Visa card offers when you pay with Fitbit Pay.

Plus, you’ll have peace of mind you are protected against fraud when making Fitbit Pay purchases with your NAB Visa card; your details are encrypted meaning your card details are never exposed.

Find out which devices are available for Fitbit Pay.

How to make a purchase

When you first set up your Fitbit, you’re prompted to set up a Fitbit device code which you’ll enter daily. You must select a code to enrol your NAB Visa card with the Fitbit app.

Your NAB Visa card should be the active card on your Fitbit App and Fitbit device for payments to be made using the NAB Visa card. To learn how to make your NAB Visa card the active card, refer to the Fitbit Pay FAQs.

Once you’ve entered your Fitbit device code for the day, you won’t always need to enter your card PIN for purchases of $100 or more. It will depend if the merchant has a compatible terminal.

If prompted by the payment terminal for a PIN code, enter the PIN for your NAB Visa card (not your Fitbit device code).

Below there’s some other important information you need to know before you enrol your NAB Visa card in Fitbit Pay.

Important things to know before adding NAB cards

Fitbit Pay includes many security features: it uses an industry-standard encryption platform to help ensure your card information is never revealed or shared with merchants or with Fitbit. Fitbit Pay also requires you to use a personal 4-digit device code for an added layer of protection.

  • Keep your Fitbit device and Fitbit device code secure.
  • Never store your Fitbit device code on or with the Fitbit device.
  • Don’t share your Fitbit device and/or code with anyone.
  • Choose a Fitbit device code that’s easy for you to remember and hard for others to guess.
  • Don’t use the same code as you do for your other banking or anything obvious like your date of birth.
  • Not keeping your Fitbit device and code secure may mean you’re liable for unauthorised transactions.
  • If you think the security of your Fitbit device code or device has been compromised, call us.

Spending limits

The limit you can spend with Fitbit Pay depends on cleared funds in your linked account when using your NAB Visa Debit card and your credit limit when using your NAB Visa credit card.

You’re unable to set separate daily limits for Fitbit Pay purchases. You should also note some businesses may set their own transaction limits for contactless payments.

Help and support

For issues with your Fitbit device or Fitbit app, please contact Fitbit.

If you’re having trouble enrolling your NAB Visa card into your Fitbit device or have transaction queries, use our help and support guide where you’ll find information on:

  • enrolling your NAB Visa card
  • changing or removing your NAB Visa card
  • viewing or disputing Fitbit Pay transactions
  • lost and stolen cards or devices.

Important information

Fitbit Pay in app terms

Dated 21 May 2019

The terms and conditions that apply to your card, card details and contactless readers, and Fitbit’s terms and conditions, will also apply to the use of your card details through Fitbit Pay wallet.

Device lost or stolen

If your Fitbit device is lost or stolen, refer to Fitbit support for how you can suspend or remove card(s) in your Fitbit app or call us immediately. Suspending or removing your card from the Fitbit app will still allow you to keep using your physical card.

Privacy

We use your information in accordance with the NAB privacy policy.

Fitbit share information with us for fraud and identification purposes. See Fitbit’s privacy policy.

Other information

Credit card terms and conditions

To learn more about how your NAB cards are protected against fraud with NAB Defence.