Why use Apple Pay?

Quick

Pay using your iPhone in store, in selected apps or on participating websites, without reaching for your wallet.

Easy

It's easy to setup Apple Pay with any existing NAB personal or business Visa card*.

Secure

Your card number is never shared or saved on your device. All payments are securely authenticated using Face ID, Touch ID or your device passcode.

Where can you use Apple Pay?

Use Apple Pay wherever you can tap and pay.

You can also pay online and in-apps wherever you see the Buy with Apple Pay button.

Here's what you need

Eligible cards

  • Personal NAB Visa credit or debit card

  • Business NAB Visa credit or debit card*

    (NAB Corporate and EFTPOS only cards are not currently supported)

Compatible devices

  • iPhone SE, iPhone 6 or later

  • Apple Watch Series 1 and later

  • iPad with Touch ID and Face ID. Mac models with Touch ID

Don't have an eligible NAB Visa Card?

Apply now for a personal or business NAB Visa Debit card and start using Apple Pay today with NAB.

View eligible cards

Get started with your NAB card on Apple Pay

  • Step 1 Open the Wallet app, and tap the + in the top right corner.
  • Step 2 Follow the prompts to add your NAB Visa card.
  • Step 3 We may verify your identity via SMS as part of setup.
  • Step 4 If you have an Apple Watch you will be prompted to set this up at the end.

How to use Apple Pay in store


To pay with Face ID:

Double click the side button, glance at your screen, then hold iPhone near reader.

A secure, more private way to pay

Every purchase using Apple Pay is authenticated using Touch ID or Face ID. A unique card number is generated specifically for your device, so your physical card’s number is never stored on your device, on Apple servers, or shared with merchants. Apple Pay doesn’t keep transaction information that can be tied back to you, ensuring all purchases are private.

When using Apple Pay, you’ll enjoy the same security and fraud protection you receive with your physical card, for extra peace of mind.

Need an eligible NAB Visa Card?

NAB Visa Debit Cards

Start using Apple Pay today with a NAB Visa Debit card

NAB Visa Credit Cards

Start using Apple Pay today with a NAB Credit card

NAB Business accounts

Start using Apple Pay today with a NAB Business account

Need some help?

Common questions and answers

What if I lose my device?

Rest assured, your device’s Wallet is still secured with Face ID, Touch ID, or your passcode.

You can remotely lock, locate, and track your device using Find my iPhone. You can also log into your Apple ID remotely and remove all cards from Apple Pay. If you still can’t locate your device, please call NAB for assistance:

- For personal customers, 13 22 65 from 9am - 7pm Mon - Fri, 7am - 6pm Sat or 9am - 6pm Sun (AEST/AEDT) or +61 3 8641 9083 if you’re overseas

- For business customers, 13 10 12 from 8am - 8pm Mon - Fri, or 9am - 6pm on weekends (AEST/AEDT) or +61 3 8641 9937 if you’re overseas

What if my physical card is lost or stolen?

If your card is lost or stolen, you can block your card immediately in the NAB app, NAB Internet Banking or by calling us on 1800 033 103 (within Australia) or +61 3 8641 9121 (from overseas), 24 hours, 7 days a week. You can continue to use Apple Pay while you wait for your new physical card, your replacement card details will be updated to your device automatically.

Are there any limits or restrictions on Apple Pay purchases?

The same daily transaction limits from your card apply to Apple Pay. For purchases over $100 at supported merchants, you may not be required to enter a PIN as your purchase has already been authenticated through Face ID or Touch ID. If you have set any blocks or card controls in the NAB app, these will also apply to your card in Apple Pay.

I have a NAB PayTag, what should I do with it?

If you have a NAB PayTag, it’s important you remove this from your device as it might interfere with Apple Pay. Carefully peel off your PayTag from one corner and destroy it securely by cutting it diagonally with scissors.

Additional support

For help with setting up or troubleshooting refer to Additional Apple’s FAQs or contact NAB on:

- For personal customers, 13 22 65 or +61 3 8641 9083 if you’re overseas

- For business customers, 13 10 12 or +61 3 8641 9937 if you’re overseas.

Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries.

Apple Pay with NAB - terms and conditions

Important things to know before adding NAB cards

Dated: 20 May 2019

  • These terms and conditions and Apple Pay’s terms and conditions apply to the use of your card details through Apple Pay on your Apple device. In addition, the terms and conditions and protections that apply to your card, card details and contactless readers will also apply to the use of your card details through Apple Pay on your Apple Device.
  • Unlike contactless payments made using your card, when using Apple Pay at a contactless reader, you won’t always need to enter your card PIN for purchases of $100 or more. It will depend if the merchant has a compatible contactless reader.
  • Not keeping your Apple device’s passcode secure may mean you’re liable for unauthorised transactions. If you think the security of your Apple device’s passcode has been compromised, call us on 13 22 65 (personal) or 13 10 12 (business).
  • Tips for keeping your Apple device’s passcode secure:

- Never store your device passcode on, or with, the device.

- Don't let anyone else register their biometric identifier (e.g. Touch ID, Face ID) to your device.

- Don't share your Apple device's passcode with anyone.

- Choose a passcode that's easy for you to remember and hard for others to guess.

- Don't use the same passcode as you do for your other banking or anything obvious like your date of birth.

  • Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay Touch ID and Face ID are trademarks of Apple Inc.

Additional cardholders of personal cards

Additional cardholders are able to register their card for Apple Pay.

Helpful hints:

  • An additional cardholder can set up and use Apple Pay even if Apple Pay is not used by the primary cardholder.
  • An additional cardholder can register for Apple Pay before the primary cardholder does. The cardholder will only be able to remove an additional cardholder's access to Apple Pay by removing the additional cardholder from the account altogether. If you wish to remove the additional cardholder please contact NAB on 13 22 65 from 9am - 7pm Mon-Fri, 7am - 6pm Sat or 9am - 6pm Sun (AEST/AEDT) or +61 38641 9083 if you're overseas.
  • Where primary and additional cardholders share the same card number, the additional cardholder can only make Apple Pay purchases in store under $100. For purchases of $100 or more, the additional cardholder will need to switch to using their physical card.

Business credit or debit cardholders

All cardholders can register their card for Apple Pay.

Helpful hints:

  • As a facility or business owner, you will only be able to remove a cardholder's access to Apple Pay by closing the physical card from your account altogether. To remove a cardholder from your business credit or debit card, please contact NAB on 13 10 12 from 8am - 8pm Mon-Fri, or, 9am - 6pm on weekends (AEST/AEDT) or +61 3 8641 9937 if you're overseas or by contacting your NAB banker.

Device lost or stolen

  • If your Apple device is lost or stolen, refer to www.apple.com/au/apple-pay for how you can delete card(s) in Apple Pay or let us know immediately by calling NAB on 13 22 65 (personal) or 13 10 12 (business). Deleting your card from Apple Pay will still allow you to keep using your physical card.

Privacy

Important information

Apple Pay is a facility provided by Apple Inc. You should consider the Terms and conditions above and the Apple Pay Terms of Service before downloading the app and using this facility.

* The NAB Business Payments Card is not supported for Apple Pay

Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries.

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