Ways to get help and support

 Find the help you need by visiting our help and support section or message us in the NAB app for an instant response from our virtual assistant or to chat to a banker.

If you need to talk to someone on the phone, select a personal banking area below to find a telephone number for your enquiry.

Everyday banking

For enquiries relating to online banking, payments, transaction and savings accounts.

Credit and debit cards

For all enquiries related to card activation, lost or stolen cards and Visa concierge services.

Home loans

Manage your existing home loan or book an appointment with a NAB home loan expert.

Personal loans

Get in touch with one of our specialists or try self-servicing with our helpful information.

Report fraud and scams

Learn what to do in the event of fraud or scams, and how to identify if you’re a victim.

Branches and opening hours

Find a branch near you, with a full list of services and open hours.

Trading and investments

For enquiries relating to online trading or personal investment lending.

Insurance

Assistance with insurance for your home, car, travel and more.

Financial advice

Get in touch with us to talk about financial advice options, including personal insurances, investments, super or retiring planning.

Specialised support services

We’ve got specialised support teams to help when you need it.

Manage your accounts with online banking

Find useful features across the NAB app and internet banking that can help you manage your accounts and transactions more efficiently.

Learn more about banking online

More banking support services

Find information about submitting feedback and complaints, online safety and security, and our identification processes for customers.

Compliments and complaints

Submit feedback, compliments or complaints. Information about what you can do if you are not satisfied with an outcome.

Security and cyber safety

Keep your accounts secure by reporting suspicious emails and text messages. View our latest updates on scams and phishing alerts.

Customer Due Diligence

Get help with any questions you might have about NAB's identification process for individual and non-individual customers.

Important information

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Any advice on our website has been prepared without considering your objectives, financial situation or needs. Before acting on any advice, consider whether it is appropriate for your circumstances and view the Product Disclosure Statement or Terms and Conditions available online or by contacting us. Credit applications are subject to credit assessment criteria. Interest rates, fees and charges are subject to change. Target Market Determinations for our products are available at nab.com.au/TMD. Products issued by NAB unless stated otherwise.

© National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686