Ways to get help and support

Telephone based enquiries can mean call queues and wait times. Try using our online help tools or messaging us.

Online help and support

Here you’ll find FAQs and how-to-guides to help you manage your accounts.

Chat with us

Our virtual assistant can answer general enquiries or point you in the right direction if you need to speak to a human.

Message us via social media

Reach a member of our team 24 hours a day, seven days a week by messaging us on our social media networks. 

Manage your account with online banking

Find useful features across mobile and internet banking that can help you manage your accounts and transactions more efficiently.

Popular personal banking tasks

Many tasks related to our most common enquiries can be managed in internet banking and the NAB App.

Important information