Ways to get help and support

Telephone based enquiries can mean call queues and wait times. Try using our online help tools or messaging us.

Online help and support

Here you’ll find FAQs and how-to-guides to help you manage your accounts.

Search NAB help

Chat with us

Our virtual assistant can answer general enquiries or point you in the right direction if you need to speak to a human.

Use the NAB Virtual Assistant

Message us via social media

Reach a member of our team 24 hours a day, seven days a week by messaging us on our social media networks. 

Connect with NAB on social media

Select a personal banking area for your enquiry

To help manage your enquiry more effectively, select a related product or service area.

Everyday banking

For enquiries relating to online banking, payments, transaction and savings accounts.

Credit and debit cards

For all enquiries related to card activation, lost or stolen cards and Visa concierge services.

Home loans

Manage your existing home loan or book an appointment with a NAB home loan specialist.

Personal loans

Get in touch with one of our specialists or try self-servicing with our helpful information.

Insurance

Assistance with insurance for your home, car, travel and more.

Trading and investments

For enquiries relating to online trading or personal investment lending.

Branches and opening hours

Find a branch near you, with a full list of services and open hours.

Financial advice

MLC Advice is one of NAB’s main and most trusted financial advice service providers.

Specialised support services

We’ve got specialised support teams to help when you need it.

Manage your account with online banking

Find useful features across mobile and internet banking that can help you manage your accounts and transactions more efficiently.

View online banking features

Popular personal banking tasks

Many tasks related to our most common enquiries can be managed in internet banking and the NAB App.

More banking support services

Find information about submitting feedback and complaints, online safety and security, and our identification processes for customers.

Compliments and complaints

Submit feedback, compliments or complaints. Information about what you can do if you are not satisfied with an outcome.

Security and cyber safety

Keep your accounts secure by reporting suspicious emails and text messages. View our latest updates on scams and phishing alerts.

Know your customer (KYC)

Get help with any questions you might have about NAB's identification process for individual and non-individual customers.

Important information