Andrew fell into banking by accident but hasn't looked back.
Name: David Hanna
Your role: Service Delivery Manager, Personal Banking
Region: Docklands, Victoria
What’s your story?
I joined NAB in 2007 as a junior programmer working in Products and Markets. Eleven years later, I’m now the Service Delivery Manager for Internet Banking and Integration systems. It’s a challenging and exciting role because things are changing rapidly. My role protects customers from unplanned outages and helps to restore service quickly when outages do occur.
How have you made a difference?
I believe in customers having full control over their accounts and being able to access the bank services 24/7 365 days a year with less hassle and interruption. Over the last couple of years, I’ve been involved in improving the resilience and quality of service provided by Internet Banking. This year, we have even more improvements to the service which will make it more convenient and stable for customers to access and manage their finances through Internet Banking.
What are you passionate about?
I’m passionate about self-improvement physically, mentally, financially and spiritually. I do this so that I can help other people improve the quality of their life. I volunteer for the AMES skilled migrants program where I provide vocational advice for IT professionals. I’m also part of Hope Basket Brigade which provides survival backpacks for homeless people in Melbourne. If you see a green pull string backpack in the hands of a homeless person, know that it’s from us.