Meet Karla

Name: Karla Packham

Your role: Head of People Channel Services and Operations, People Services

Region: Docklands, Victoria

What’s your story?

I work in human resource operations where we provide advice and issues resolution for human resource matters, complete processing for employee entry and exits, handle employee transfers both domestically and globally, manage the motor vehicle fleet, and run payroll for all Australian-based employees.

How have you made a difference?

I have been leading a great team for the last four and half years; together we have implemented operational excellence and redesigned our service offering to bring an employee-centric approach. We maintain our commitment to ensure we hit all our targets to deliver on our strategy whilst we continue to balance and drive implementation of enterprise change and projects. Some of these changes include payroll regulatory change and audit reviews, governance of position management, and continuing to partner with our technology teams to deliver initiatives that are of quality. We are focused on making it easier for our employees to have queries and requests actioned which will ultimately allow greater focus on our customers.

What are you passionate about?

I am passionate about improving our processes and leveraging technology to make it easier for our employees to do business with us, to do what we say we will do, and to bring solution thinking to everything we do.

Meet Sarah-Jayne

Sarah-Jayne is passionate about leading a healthy lifestyle.

Meet Abhishek

It’s the little things that are important to him.

Meet Tamara

She loves helping customers to acheive their goals.

Meet Henry

He puts his customers first, always.

Let's talk

What's your story?

If you work at NAB, we'd love to hear it.