What to do in the event of fraud or a scam
If you think you’ve been the victim of fraud or a scam and are worried about your account security, we can help.
Report a suspicious message
Get immediate assistance
If your online security has been compromised, let us know immediately.
Call us 24 hours, 7 days a week - toll free
Within Australia: 13 22 65
From overseas: +61 3 8641 9083
To get you to the right team faster, please follow these steps:
- Press ‘3’ on the main menu.
- Select the menu option most appropriate for your situation.
Cyber security hub
To help protect yourself or your business from cyber threats, fraud and scams we’ve created a resource hub with helpful articles, training, guides and toolkits.
How to avoid scams, fraud and cyber crime
From emails and text messages to phone calls, we can help you spot a scam and contact us if you think you’ve been affected by fraud.
Security webinars and podcasts
Our cyber security webinars and podcasts provide practical and up to date insights and education for you and for businesses. Register for the next available webinar or listen to our podcasts today
More security tips
Keep your account and information safe when banking with us by following our easy-to-follow information and guides.
Responsible disclosure program
We take our systems security seriously. The responsible disclosure of vulnerabilities helps ensure the security and privacy of NAB and our customers.
If you believe you have found a security vulnerability, let us know via our Responsible Disclosure Program, managed by Bugcrowd. Please note all disclosures must be made via Bugcrowd, not directly to NAB.
NAB does not condone malicious or illegal behaviour in the identification and reporting of security vulnerabilities.
To see the terms of the Program, and to disclose vulnerabilities, please refer to NAB’s Responsible Disclosure Program, opens in new window.
We’ve partnered with industry experts to help keep you safe and provide up to date information.
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