We provide support for customers and communities impacted by natural disasters and crises, to help them get back on their feet.
Our bank exists to serve customers well and help our communities prosper. That means it’s our job to take extra care with customers and colleagues experiencing difficulty. We understand that everyone's situation is different. For customers having difficulty keeping up with their financial obligations we offer a range of support.
We recognise that often when a customer can't meet their financial obligations it's usually because something in their life has changed or happened to them. Since 2013, we have moved beyond financial support and have enabled our customers faster access to specialised social services support, financial counselling, domestic and family violence assistance, employment coaching, general counselling and more.
In FY20, 578 customers and colleagues in difficulty were extended these specialised supports so that they could focus on what really matters. NAB Assist can help those in abusive relationships safely leave if they don’t have had the financial means to do so through domestic and family violence grants. In FY20, NAB Assist approved 84 domestic and family violence grants.
We’re incredibly proud of the work our NAB Assist team does in supporting customers through tough times. And now our hardship business strategy has received international recognition, appearing in Fortune magazine’s “Change the world” list – the first Australian company to have been recognised.