We're here to help
If you’re struggling with your finances, it’s important that you reach out to us as soon as you can. Financial difficulty can happen to anyone. If you’ve had an unplanned life event like unemployment or reduced income, a relationship breakdown or domestic violence, a natural disaster, illness or injury or if you just need some temporary support, we can help.
Short term help
If you’ve had some unexpected expenses recently and you’ve missed a payment, or if you think you might miss a payment soon, please get in touch with us so we can help.
Call Customer Assist
If you’re a personal bank customer, speak to us for support that’s specific to you.
Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 1:00pm (AEST/AEDT)
Within Australia: 1300 661 114
Call Business Assist
For small business and commercial cards within Australia, speak to us about getting support.
Monday to Friday, 8:00am to 6:00pm (AEST/AEDT)
Within Australia: 1300 881 661
Long term assistance
If your circumstances have changed and it’s impacting your ability to keep up with your payments on an ongoing basis, please contact our Customer Care team as soon as you can for assistance.
Call Customer Care
If you’re a personal bank customer, we can help find a solution that’s right for your circumstances.
Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 1:00pm (AEST/AEDT)
Within Australia: 1800 701 599
Call Business Customer Care
For small business and commercial cards within Australia, we can help tailor a solution to your needs.
Monday to Friday, 8:00am to 5:00pm (AEST/AEDT)
Within Australia: 1300 961 577
Customers with Business Lending
If you are a business customer and have been contacted by our NAB Assist Business Solutions team, please get in touch.
Call Business Solutions
For customers with business lending
Monday to Friday, 8:00am – 5:00pm (AEST/AEDT)
Within Australia: 1300 392 545
Letter of Authority
If you’re experiencing financial difficulty or hardship, you may wish to appoint a third party to assist you, such as an independent Financial Counsellor or Community Legal Aid lawyer. A person with a third-party authority can communicate with us on your behalf and negotiate re-payment arrangements.
For more details contact the Financial Counsellor Representative team at customer.representative.assist@nab.com.au who can assist you with the Letter of Authority (LOA) (PDF, 104KB), opens in new window
Power of Attorney and Administration Orders are other types of legal arrangements for authority commonly used by individuals.
How we'll support you
Difficulty making your home loan payments?
If you’re having trouble making home loan payments, we can support you.
Difficulty making your credit card or personal loan payments?
If you can’t make your credit card of personal loan payments, we have support options available.
Difficulty making business loan repayments?
If you think you might miss a payment, or believe you’re in financial difficulty, there are ways we can help.
Extra care support services
When you need more than financial support.
Customer Care Kit
A guide to trusted organisations that offer free financial counselling services and community support.
Financial hardship due to gambling
If your financial hardship is caused by gambling, contact NAB Assist on 1800 701 599 and our team can talk you through your options. This might include the option to restrict gambling transactions on your NAB cards.
Support in times of need
Disaster relief and support
NAB Ready Together can help if you’re affected by a natural disaster.
Unplanned life moments
Sometimes things don’t go to plan. Divorce, illness or job loss can be unexpected. Here are some tools and guides to help.
Financial wellbeing
Discover ways to ease cost of living pressures, manage finances and improve your financial wellbeing.
Get in touch
Visit a NAB branch
Visit us in person at your nearest NAB branch or business banking centre.
Give us feedback
Help us improve your banking experience. Give us your feedback or make a complaint.
Interpreters available
Do you have limited English or prefer to speak in a language other than English? When you call us, just say “I need an interpreter” and we’ll arrange for someone to help with your enquiry.
If you don’t see your language listed, please ask us for help to find someone who speaks your language to help with your banking.
National Relay Service
If you’re d/Deaf or find it hard to hear or speak to hearing people on the phone, the National Relay Service, opens in new window can help. To contact NAB give our phone number 13 22 65 to the National Relay Service operator when asked.
Important information
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