Explore unplanned life moments
Losing a loved one
Life can be tough after losing a loved one. We’re here to help with practical advice on managing finances.
Managing illness and injury
Learn how to plan for an unexpected illness or injury. Discover the support available if you're sick or injured.
Sorting out your finances during divorce
Tips on establishing your financial independence after a divorce or separation.
Losing a loved one
What happens to a deceased customer’s accounts?
Learn about our account procedures for a deceased customer.
Other bereavement contacts: get the support you need
Contacts to help support you after the death of a loved one.
Losing a loved one
Life can be tough after losing a loved one. We’re here to help with practical advice on managing finances.
After you’ve notified us of a deceased customer
Find out what happens in the second step of finalising a deceased estate, after you’ve notified us of a customer passing
Managing illness and injury
Support when recovering from an illness or injury
Find financial and emotional support, plus help with your day-to-day.
A support guide for carers
Get information on carer responsibilities and tasks for your to-do list.
How to get financial help when you're sick or injured
Our financial guide may be able to help if your income is affected.
How to plan for unexpected illness and injury
Our step-by-step checklist will guide you through the process.
Sorting our your finances during divorce
A financial checklist for divorce or separation
A step-by-step guide to help you get back on your financial feet.
Establishing your independence after a separation
Learning about managing your own finances? Here's where to start.
Managing the family budget after divorce
Follow these simple tips to make things as seamless as possible.
Dividing your shared assets in a divorce or separation
Understanding how the process of dividing up your shared assets works.
More help and support
Customer Care Kit
A guide to trusted organisations that offer free financial counselling services and community support.
Financial assistance
If you’re experiencing financial difficulty, there are some ways we can help.
Financial wellbeing
Discover ways to ease cost of living pressures, manage finances and improve your financial wellbeing.
Get in touch
If you're experiencing a change in your circumstances, require financial hardship assistance, or think you might need help in the future, please contact us.
Request financial hardship assistance
If you’re having trouble making your repayments, you can request assistance.
Call NAB Assist Team
Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 1:00pm (AEST/AEDT)
Important information
Apologies but the Important Information section you are trying to view is not displaying properly at the moment. Please refresh the page or try again later.