Workplace accessibility

Why is this important?

We know that to fulfil our vision of being Australia’s leading bank, trusted by customers for exceptional service, we need to be good with money and get the basics right. With more than 33,000 of our people helping more than 9 million customers with their banking needs, we need to be good with people too.

There are more than 4 million Australians living with disability¹, and so it is important that we design our products and services with accessibility in mind. A culture of accessible products and services is central to great customer experiences and a positive working environment for our people.

What we're doing?

We’re committed to providing exceptional service for customers – not only by getting the basics right, but also going above and beyond to develop trust. We do this by building genuine, lasting relationships, as well as innovative, world-class products and support. The 2021-2022 Accessibility Action Plan is one of many ways we're doing this. At its heart are actions to listen and respond to customers, and support our colleagues by providing a great place to work.

To achieve this we're focused on six key goals:

1. Communication and feedback channels are accessible for customers.
2. Data and insights for accessibility inform what we do and how we act.
3. Accessibility is embedded into the Disaster Resilience program.
4. Accessibility is embedded within all procurement processes; and our products and services are designed inclusively to ensure our customers have access to them.
5. Accessibility is embedded within the employment lifecycle for colleagues with disability.
6. Our culture and ways of working reflect our commitment to accessibility and inclusion.

Central to everything is a commitment to create more of what matters to our customers, colleagues and communities – and accessibility is an important part of this.

You can read more about this and our commitment to our colleagues, customers and communities in the plan.

Download the Accessibility Action Plan 2021 - 2022 (PDF, 645KB)

Download the Accessibility Action Plan 2021 - 2022 (Word doc, 97KB)

Download the Accessibility Action Plan 2021 - 2022 Easy English (PDF, 886KB)

Note: The Word document version maximises accessibility when used with a screen reader. Please email us at accessibility@nab.com.au if you would like us to provide the plan in an alternative format.