Why is this important?
We’re driven by a culture of inclusion, responsibility and innovation. We’re here to serve customers well, and help our communities prosper. Our ambition describes who we’re here for:
- Our customers, who choose NAB because we serve them well everyday.
- Our colleagues, who are trusted professionals proud to be part of NAB.
Our vision is to be Relationship-Led, Easy, Safe and Long-term – and our Accessibility Action Plan is one of the many ways we’re doing this. At its heart, it’s about listening and responding to customers to improve accessibility and supporting our colleagues by providing a great place to work. With more than 4.3 million Australians indicating they have disability, it is imperative that we include accessibility in the design of our products, services and premises and in our ways of work to meet our vision of disability inclusion as a business as usual approach at NAB.
What we're doing?
We’re committed to providing exceptional service for customers – not only by getting the basics right, but also going above and beyond to develop trust. We do this by building genuine, lasting relationships, as well as innovative, world-class products and support. The 2021-2022 Accessibility Action Plan is one of many ways we're doing this. At its heart are actions to listen and respond to customers, and support our colleagues by providing a great place to work.
To achieve this we're focused on six key goals:
- Communication and feedback channels are accessible for customers.
- Data and insights for accessibility inform what we do and how we act.
- Accessibility is embedded into the Disaster Resilience program.
- Accessibility is embedded within all procurement processes; and our products and services are designed inclusively to ensure our customers have access to them.
- Accessibility is embedded within the employment lifecycle for colleagues with disability.
- Our culture and ways of working reflect our commitment to accessibility and inclusion.
Central to everything is a commitment to create more of what matters to our customers, colleagues and communities – and accessibility is an important part of this.
You can read more about this and our commitment to our colleagues, customers and communities in the plan.
Download the Accessibility Action Plan 2021 - 2022 (PDF, 645KB)
Download the Accessibility Action Plan 2021 - 2022 (Word doc, 97KB)
Download the Accessibility Action Plan 2021 - 2022 Easy English (PDF, 886KB)
Note: The Word document version maximises accessibility when used with a screen reader. Please email us at accessibility@nab.com.au if you would like us to provide the plan in an alternative format.