A few key results

Customers

Continue making our products, services and buildings accessible for all.

Our People

Build an inclusive culture through the appreciation of difference and enable our people with disability to realise their potential.2

Education

Increasing disability awareness initiatives across our NAB.

Community

Contribute to creating inclusive communities through accessibility

If you’d like to know more about our approach to diversity and inclusion, you can read our Diversity and Inclusion Policy.

Why is this important?

We’re driven by a culture of inclusion, responsibility and innovation. We’re here to serve customers well, and help our communities prosper. Our ambition describes who we’re here for:

  • Our customers, who choose NAB because we serve them well everyday.
  • Our colleagues, who are trusted professionals proud to be part of NAB.

Our vision is to be Relationship-Led, Easy, Safe and Long-term – and our Accessibility Action Plan is one of the many ways we’re doing this. At its heart, it’s about listening and responding to customers to improve accessibility and supporting our colleagues by providing a great place to work. With more than 4.3 million Australians indicating they have disability, it is imperative that we include accessibility in the design of our products, services and premises and in our ways of work to meet our vision of disability inclusion as a business as usual approach at NAB.

What we're doing?

We’re committed to providing exceptional service for customers – not only by getting the basics right, but also going above and beyond to develop trust. We do this by building genuine, lasting relationships, as well as innovative, world-class products and support. The 2021-2022 Accessibility Action Plan is one of many ways we're doing this. At its heart are actions to listen and respond to customers, and support our colleagues by providing a great place to work.

To achieve this we're focused on six key goals:

  1. Communication and feedback channels are accessible for customers.
  2. Data and insights for accessibility inform what we do and how we act.
  3. Accessibility is embedded into the Disaster Resilience program.
  4. Accessibility is embedded within all procurement processes; and our products and services are designed inclusively to ensure our customers have access to them.
  5. Accessibility is embedded within the employment lifecycle for colleagues with disability.
  6. Our culture and ways of working reflect our commitment to accessibility and inclusion.

Central to everything is a commitment to create more of what matters to our customers, colleagues and communities – and accessibility is an important part of this.

You can read more about this and our commitment to our colleagues, customers and communities in the plan.

Download the Accessibility Action Plan 2021 - 2022 (PDF, 645KB)

Download the Accessibility Action Plan 2021 - 2022 (Word doc, 97KB)

Download the Accessibility Action Plan 2021 - 2022 Easy English (PDF, 886KB)

Note: The Word document version maximises accessibility when used with a screen reader. Please email us at accessibility@nab.com.au if you would like us to provide the plan in an alternative format.

The Valuable 500

In May 2021, our CEO Ross McEwan signed NAB’s commitment to join the Valuable 500, the global movement putting disability on the business leadership agenda.

The Valuable 500 is a business-to-business initiative catalysing the influence of large private sector corporations (1000+ employees) in national and international markets and members commit to:

  • Putting disability on our senior leadership agenda
  • Make a firm commitment to action
  • Share our Valuable 500 commitment externally and internally

Our commitment can be found on The Valuable 500 website. Scroll down to the NAB logo, click on it to view our commitment to disability inclusion.

Access and Inclusion Index

NAB participates in the Australian Network on Disability’s, Access and Inclusion Index. Every 2 years NAB submits a Comprehensive Self-Assessment for evaluation and benchmarking. The Index allows NAB to assess its performance against 10 key areas:

  • Commitment
  • Premises
  • Workplace Adjustments
  • Communication and Marketing
  • Products and Services
  • Information Communication Technology (ICT)
  • Recruitment and Selection
  • Career Development
  • Suppliers and Partners
  • Innovation

We incorporate the recommendations from the Comprehensive report to develop our Accessibility Action Plans.

Discover more

Workplace flexibility

Helping our people make the most of both their career and their life.

Health and wellbeing

We’re committed to promoting health and wellbeing for our employees, our customers and in the broader community.

Performance and remuneration

We believe in attracting, retaining and motivating our employees through a competitive and market-aligned approach.

Accessibility

Find out what we’re doing to become a more accessible and inclusive organisation.

Important Information

1 (18.3% or 4.3 million people) Australian Bureau of Statistics (ABS), ‘Disability, Ageing and Carers, Australia: Summary of Findings, 2015’

2Affordable and specialist housing includes affordable housing, specialist disability accommodation, sustainable housing. This includes loans made under the First Home Loan Deposit Scheme for properties under the national median house price, and for borrowers with taxable income below the national median household income. Progress is based on total lending facilities committed, where first drawdown occurred during the target period. This number does not reflect debt balance.