A few key results


Australians assisted with small loans in partnership with Good Shepherd in 2020.


Contributed in our communities in 2020.


In financing activities since 2015 to address climate change and support the transition to low-carbon economy1.

Why is this important?

Sustainable business is good business. It is our responsibility to make good long-term decisions and help support a strong economy into the future. That is how we will continue to serve customers well and help our communities prosper for years to come. This means we assess and balance risks and opportunities to drive long-term value to our customers, colleagues, shareholders and the communities in which we operate.

What do we do?

We have clearly embedded sustainability in our Group Strategy, setting out a long-term approach, inclusive of our focus on tackling societal challenges where we are best placed to drive positive impact. This includes driving commercial responses to society’s biggest challenges, maintaining resilient and sustainable business practices, and innovating for the future.

How we do it?

We apply a range of tools and approaches including philanthropy, corporate responsibility and, increasingly, shared value – leveraging our core assets and expertise as a bank to address social and environmental challenges at scale.

As an inaugural signatory to the United Nations’ Principles for Responsible Banking, we have committed to ensuring our business activities in their entirety contribute positively to the achievement of the Sustainable Development Goals and the temperature goals of the Paris Climate Agreement.

Our values guide the way we behave and the decisions we make. We set ourselves apart by acting responsibly, inclusively and driving social innovation.

We embed Social Impact management and reporting into governance structures and internal communications to ensure that it is understood by all our people.

Oversight of Social Impact activities rests with the NAB Board, who are provided with updates at least bi-annually on our positive societal impact as well as environmental, social and governance risks, and other related matters.

We actively engage with a wide range of external stakeholders to get their input and feedback to help inform our decisions. We conduct an annual materiality assessment to identify and prioritise the environmental, social and governance (ESG) themes that matter most to our stakeholders and to establish where we can drive the greatest impact. This assessment process is detailed in our 2020 Sustainability Report, which is available on our website.

Supporting global cooperation on the Sustainable Development Goals

Our commitment to the Principles for Responsible Banking underpins our work to align our activities with achieving the Sustainable Development Goals (SDGs) set out by the United Nations General Assembly as part of its 2030 Agenda. As a large bank, the finance we provide spreads across almost all activities – which means we have an impact on each of the SDGs, whether directly or indirectly. These impacts are both positive and negative.

We use the SDG framework in two key ways to:

  1. Innovate and create products and services that meet our customers’ needs.
  2. Guide our strategy to prioritise the headline Goals where we can play a transformative role.

The priority areas of our strategy are aligned with relevant SDGs where we can make a difference to the societal challenge.

Our priority goals are

  • #7 Affordable and clean energy
  • #8 Decent work and economic growth
  • #9 Industry, innovation and infrastructure
  • #11 Sustainable cities and communities
  • #13 Climate Action
  • #15 Life on land.

These headline Goals are areas where NAB has already made bold commitments to invest in the systems and infrastructure to achieve transformative impact. All the Goals are important, and we impact them all to varying degrees, but these six priorities are where we think we can play a transformative role based on our strategy, core business capabilities and partnerships. The SDGs are a collective impact framework and partnerships are at the heart of solving these global challenges. We will regularly review these priorities as our operating context changes.

Important information:

1. A document outlining our approach to measuring our progress against our $70bn is available on our website. Prepared in accordance with NAB’s methodology (based upon the 1993 ANZSIC standard). Excludes exposure to counterparties predominantly involved in transmission and distribution. Vertically integrated retailers have been included and categorised as renewable where a large majority of their generation activities are sourced from renewable energy.

Discover more

Stakeholder engagement

Maintaining an open and constructive dialogue with stakeholders is essential for business. It's how we understand community expectations, identify issues and discover opportunities to improve.

Performance and reporting

Our Annual Reporting suite provides an overview of our corporate responsibility strategy and performance.

Memberships and recognitions

We participate in industry initiatives to advance and recognise resilient and sustainable business practices.