General support

We have support available to customers who have been impacted by a natural disaster. You can call us to discuss a range of financial relief measures, including:

  • Loan deferral or reduced repayment arrangements for home, personal and some business loans.
  • Deferring upcoming credit card and business credit card payments.
  • Waiving or refunding fees and charges, including but not limited to merchant terminal fees and early access fees for term deposits.

Call our NAB Assist team on 1300 308 132 Monday to Friday, 8:00am to 8:00pm (AEST/AEDT), Saturday, 9:00am to 1:00pm (AEST/AEDT). If you're a business customer, call us on 1300 769 650 Monday to Friday, 8:00am to 5:00pm (AEST/ADST).

Other ways we can help you

  • If you have a NAB insurance policy for your property, contents or vehicle call the NAB Claims team at Allianz on 1300 555 013 to lodge a claim.
  • Check your insurance cover. For help protecting your home, investment property, contents, car, caravan or trailer see our insurance policies or call Allianz on 13 29 28.
  • If you’re a NAB EFTPOS and HICAPS merchant affected by natural disasters or hardship, we can provide financial relief by:
    • waiving three months of terminal rental fees for HICAPS and EFTPOS terminals
    • providing a free terminal replacement for terminals damaged in natural disasters
    • waiving three months of eCommerce monthly fees if you’re experiencing hardship.

Call the team at the Merchant Help Desk on 1300 369 852 for all your merchant needs.

  • Depending on your current financial circumstances, you may be eligible for a small loan from Good Shepherd Australia New Zealand. Good Shepherd is a not-for-profit lender supported by NAB to provide no-interest loans to individuals across Australia for essential goods or services. Learn more about alternative options offered by Good Shepherd, opens in new window.

Previous disaster relief grants

Review previous support available to our customers.

Customers affected by Storm and tornado in the City of Bunbury

Disaster Relief package announced 23 May 2024., opens in new window

Customers affected by NSW East Coast Flooding

Disaster Relief package announced 9 April 2024., opens in new window

Customers affected by Tropical Low 09U Cyclone Megan

Disaster Relief package announced 21 March 2024., opens in new window

Customers affected by bushfires and storms in VIC

Disaster Relief package announced 8 February 2024., opens in new window

Customers affected by Tropical Low 03U Northern

Disaster Relief package announced 2 February 2024., opens in new window

Customers affected by Tropical Cyclone Kirrily

Disaster Relief package announced 30 January 2024., opens in new window

Customers affected by floods and storms in VIC

Disaster Relief package announced 12 January 2024., opens in new window

Customers affected by severe storms in QLD

Disaster Relief package announced 28 December 2023., opens in new window

Customers affected by Tropical Cyclone Jasper

Disaster Relief package announced 15 December 2023., opens in new window

Customers affected by bushfires in QLD and WA

Disaster Relief package announced 28 November 2023., opens in new window

Customers affected by bushfires in NSW and QLD

Disaster Relief package announced 27 October 2023., opens in new window

Customers affected by floods in Gippsland VIC

Disaster Relief package announced 9 October 2023., opens in new window

Customers affected by the Bega Valley bushfires

Disaster Relief package announced 9 October 2023., opens in new window

Helping you in times of crisis

We’re helping Australians recover from and build resilience to natural disasters.

Check your insurance

Make sure your home and business are covered in a crisis.

Make an emergency claim

Have you got home and contents or car insurance through us? You can call the Emergency Claims Assistance line anytime on 1300 555 013.

Check you have the right level of insurance

You can’t stop natural disasters and crises from happening. But you can protect your home, investment property and contents with home insurance. It’s worth looking into car insurance as well, just for those unexpected moments. Take some time to consider your current cover. To find out more, check the insurance section of our website.

Other ways we can support you

Learn how we can help you through difficult times.

Still need some help?

Easy ways to get in touch for support.

Call our NAB Assist team

Monday to Friday, 8:00am to 8:00pm (AEST/AEDT), Saturday, 9:00am to 1:00pm (AEST/AEDT)

Within Australia: 1300 661 114

From overseas: +61 3 9322 7000

Use our virtual assistant

Our virtual assistant can help answer your general enquiries or transfer you to a specialist. 

Select the red Chat bubble in the bottom corner of your screen.

Important information