Current natural disaster support
Updated 28 November 2023
NAB has opened applications for $1,000 Disaster Relief Grants to customers severely impacted by the below disaster(s):
Disaster | Application closing date |
---|---|
The City of Swan and Wanneroo Bushfires | 12 December 2023 |
The Pines and Condamine Farms Bushfires | 12 December 2023 |
Applications are open for those who were customers as of 7 November 2023 and who live in the relevant disaster declared areas, as listed by the Department of Home Affairs’ Disaster Assist website, opens in new window and the Western Australian Government, opens in new window.
Check whether you’re eligible to apply for the Disaster Relief Grant.
General support
We have support available to customers who have been impacted by a natural disaster. You can call us to discuss a range of financial relief measures, including:
- Loan deferral or reduced repayment arrangements for home, personal and some business loans.
- Deferring upcoming credit card and business credit card payments.
- Waiving or refunding fees and charges, including but not limited to merchant terminal fees and early access fees for term deposits.
Call our NAB Assist team on 1300 308 132 Monday to Friday, 8:00am to 8:00pm (AEST/AEDT), Saturday, 9:00am to 1:00pm (AEST/AEDT). If you're a business customer, call us on 1300 769 650 Monday to Friday, 8:00am to 5:00pm (AEST/ADST).
Other ways we can help you
- If you have a NAB insurance policy for your property, contents or vehicle call the NAB Claims team at Allianz on 1300 555 013 to lodge a claim.
- Check your insurance cover. For help protecting your home, investment property, contents, car, caravan or trailer see our insurance policies or call Allianz on 13 29 28.
- If you’re a NAB EFTPOS and HICAPS merchant affected by natural disasters or hardship, we can provide financial relief by:
- waiving three months of terminal rental fees for HICAPS and EFTPOS terminals
- providing a free terminal replacement for terminals damaged in natural disasters
- waiving three months of eCommerce monthly fees if you’re experiencing hardship.
Call the team at the Merchant Help Desk on 1300 369 852 for all your merchant needs.
- Depending on your current financial circumstances, you may be eligible for a small loan from Good Shepherd Australia New Zealand. Good Shepherd is a not-for-profit lender supported by NAB to provide no-interest loans to individuals across Australia for essential goods or services. Learn more about alternative options offered by Good Shepherd, opens in new window.
Previous disaster relief grants
Review previous support available to our customers.
Customers affected by bushfires in NSW and QLD
Disaster Relief package, opens in new window announced 27 October 2023.
Customers affected by floods in Gippsland VIC
Disaster Relief package, opens in new window announced 9 October 2023.
Customers affected by the Bega Valley bushfires
Disaster Relief package, opens in new window announced 9 October 2023.
Customers affected by Tropical Cyclone Ilsa in WA
Disaster Relief package, opens in new window announced on 20 April 2023.
Customers affected by floods in WA and NT
WA & NT Disaster Relief packages, opens in new window announced 10 January 2023.
Customers affected by floods in SA
SA Disaster Relief package, opens in new window announced 19 December 2022.
Customers affected by floods in Central West NSW
Central West NSW Disaster Relief Package, opens in new window announced 22 November 2022.
Customers affected by floods in NSW, VIC and Tasmania
Disaster Relief package, opens in new window announced 25 October 2022.
Customers affected by floods in NSW
NSW Disaster Relief Package, opens in new window announced 11 July 2022.
Emergency quick links
Contact support organisations close to you.
- Victoria State Emergency Services , opens in new window
- Country Fire Authority (Victoria) , opens in new window
- Country Fire Service (South Australia) , opens in new window
- Department of Fire & Emergency Services (Western Australia) , opens in new window
- New South Wales Rural Fire Service , opens in new window
- New South Wales State Emergency Service , opens in new window
- Queensland Fire and Emergency Services , opens in new window
- Bureau of Meteorology , opens in new window
- Disaster Relief Australia , opens in new window
Helping you in times of crisis
We’re helping Australians recover from and build resilience to natural disasters.
Check your insurance
Make sure your home and business are covered in a crisis.
Make an emergency claim
Have you got home and contents or car insurance through us? You can call the Emergency Claims Assistance line anytime on 1300 555 013.
Check you have the right level of insurance
You can’t stop natural disasters and crises from happening. But you can protect your home, investment property and contents with home insurance. It’s worth looking into car insurance as well, just for those unexpected moments. Take some time to consider your current cover. To find out more, check the insurance section of our website.
Other ways we can support you
Learn how we can help you through difficult times.
Still need some help?
Easy ways to get in touch for support.
Call our NAB Assist team
Monday to Friday, 8:00am to 8:00pm (AEST/AEDT), Saturday, 9:00am to 1:00pm (AEST/AEDT)
Within Australia: 1300 661 114
From overseas: +61 3 9322 7000
Use our virtual assistant
Our virtual assistant can help answer your general enquiries or transfer you to a specialist.
Select the red Chat bubble in the bottom corner of your screen.
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