Get help in an emergency or crisis

Current natural disaster support

Updated 28 November 2023

 NAB has opened applications for $1,000 Disaster Relief Grants to customers severely impacted by the below disaster(s):

Applications are open for those who were customers as of 7 November 2023 and who live in the relevant disaster declared areas, as listed by the Department of Home Affairs’ Disaster Assist website, opens in new window and the Western Australian Government, opens in new window.

Check whether you’re eligible to apply for the Disaster Relief Grant.

General support

We have support available to customers who have been impacted by a natural disaster. You can call us to discuss a range of financial relief measures, including:

• Loan deferral or reduced repayment arrangements for home, personal and some business loans.
• Deferring upcoming credit card and business credit card payments.
• Waiving or refunding fees and charges, including but not limited to merchant terminal fees and early access fees for term deposits.

Call our NAB Assist team on 1300 308 132 Monday to Friday, 8:00am to 8:00pm (AEST/AEDT), Saturday, 9:00am to 1:00pm (AEST/AEDT). If you're a business customer, call us on 1300 769 650 Monday to Friday, 8:00am to 5:00pm (AEST/ADST).

Other ways we can help you

• If you have a NAB insurance policy for your property, contents or vehicle call the NAB Claims team at Allianz on 1300 555 013 to lodge a claim.
• Check your insurance cover. For help protecting your home, investment property, contents, car, caravan or trailer see our insurance policies or call Allianz on 13 29 28.
• If you’re a NAB EFTPOS and HICAPS merchant affected by natural disasters or hardship, we can provide financial relief by:
  • waiving three months of terminal rental fees for HICAPS and EFTPOS terminals
  • providing a free terminal replacement for terminals damaged in natural disasters
  • waiving three months of eCommerce monthly fees if you’re experiencing hardship.

Call the team at the Merchant Help Desk on 1300 369 852 for all your merchant needs.

• Depending on your current financial circumstances, you may be eligible for a small loan from Good Shepherd Australia New Zealand. Good Shepherd is a not-for-profit lender supported by NAB to provide no-interest loans to individuals across Australia for essential goods or services. Learn more about alternative options offered by Good Shepherd, opens in new window.

Previous disaster relief grants

Review previous support available to our customers.

Customers affected by bushfires in NSW and QLD

Disaster Relief package, opens in new window announced 27 October 2023.

Customers affected by floods in Gippsland VIC

Disaster Relief package, opens in new window announced 9 October 2023.

Customers affected by the Bega Valley bushfires

Disaster Relief package, opens in new window announced 9 October 2023.

Customers affected by Tropical Cyclone Ilsa in WA

Disaster Relief package, opens in new window announced on 20 April 2023.

Customers affected by floods in WA and NT

WA & NT Disaster Relief packages, opens in new window announced 10 January 2023.

Customers affected by floods in SA

SA Disaster Relief package, opens in new window announced 19 December 2022.

Customers affected by floods in Central West NSW 

Central West NSW Disaster Relief Package, opens in new window announced 22 November 2022.

Customers affected by floods in NSW, VIC and Tasmania

Disaster Relief package, opens in new window announced 25 October 2022.

Customers affected by floods in NSW

NSW Disaster Relief Package, opens in new window announced 11 July 2022.