Check if you’re eligible to apply

You’re eligible to apply for the Disaster Relief Grant if:

  • your primary place of residence or business is in a disaster-impacted area, opens in new window declared by the Australian Government
  • your primary place of residence or business has experienced major structural damage or severe internal damage, and you may be unable to safely live in the home or operate the business without significant repair
  • you’re a business or agriculture customer who has suffered severe damage to property, equipment, fencing or loss of stock and livestock
  • you were a NAB customer at the time specified, opens in new window
  • you’re applying within the grant eligibility period, opens in new window

You aren’t eligible to apply for the Disaster Relief Grant if:

  • you’ve experienced minor damage only to home or personal items and appliances, sheds, garages or gardens
  • you’ve experienced loss or damage to a non-primary residence such as an investment property or holiday home
  • one or more residents at this property or business have applied for this grant already (only one grant per residence or business can be requested).

Check out these other options for further support, depending on your circumstances:

  1. If you’re struggling to pay your NAB loans, please see our financial hardship page, opens in new window or business financial hardship page, opens in new window for more support. Or you can call our NAB Assist team on  1300 308 132, Monday to Friday, 8:00am to 8:00pm (AEST/ADST), Saturday, 9:00am to 1:00pm (AEST/ADST). If you're a business customer, call us on  1300 769 650, Monday to Friday, 8:00am to 5:00pm (AEST/ADST).
  2. The Australian Government’s Disaster Assist, opens in new window website has information on where you can get help if you have been impacted by a natural disaster, including support payments from the Australian Government.
  3. Read more about NAB’s Disaster Relief Grants, opens in new window

Have these items ready

The information we require from you will depend on whether your residence or business was impacted.  

If you’ve suffered damage to your primary residence, you’ll need to provide:

  1. residential address
  2. details of damage to the property, including clear photographic evidence 
  3. account details for payment to be made if the grant application is accepted.

If you’ve suffered damage to your business, you’ll need to provide:

  1. business address
  2. details of damage to the business, including clear photographic evidence 
  3. account details for payment to be made if the grant application is accepted.

If your home or business address has changed recently, you may need to provide proof of address.

Providing photo evidence

You’ll be required to share three to eight photos of damage to the property or business. Photos should meet the following criteria:

  • at least one photo of the street view of the property or business
  • additional photos that show the damage to the property or business (not including home contents).

How does it work?

  1. Submit your application 
  2. We'll verify your request 
  3. NAB will contact you within three to five business days with the outcome of your application
  4. If successful, the grant funds will be deposited into your nominated account.

You may be experiencing barriers to applying, which could include:

  • living in non-standard accommodation
  • being unable to take photos of the damage
  • being unable to submit the online form.

If you’re facing any of these issues or need support applying for the grant, please contact NAB Assist on 1300 308 132, Monday to Friday, 8:00am to 8:00pm (AEST/ADST), Saturday, 9:00am to 1:00pm (AEST/ADST), or 1300 769 650, Monday to Friday, 8:00am to 5:00pm (AEST/ADST) if you're a business customer.

Ready to apply?

If you’ve checked the eligibility criteria and have all your information ready, let’s get started.

Important information

Privacy Notification

Information that you provide in this form will be used for purposes related to the assessment of your eligibility for the Disaster Relief Grant. This information will be securely retained on your customer file and will be stored and processed in accordance with our applicable privacy laws and the NAB Privacy Policy (available on our website or on request).