Request a service via secure message

Make sure you’re logged into NAB Connect to get started. 

Any user can make an enquiry about:

• payments
• user access
• account information
• billing
• reports
• feedback
• other.

Any user can also request a replacement physical token.

Administrators (only) can request to:

• modify a User’s mobile number
• modify a User’s email address
• modify the primary contact person
• remove services and associated resources including accounts, mailboxes, Direct Entry User IDs
• modify an existing General User’s name
• increase the number of users required to authorise a payment
• turn Segregation of Duties ON
• turn Dual Admin ON
• decrease the transaction signing limit
• provide users access to NAB Invoice Finance and Trade Finance Online 
• enable reporting including Account Information File (BAI or NAI format), Direct Entry Returns, Merchant reporting or the Term Deposit summary report and provide users with access
• turn the eForm Apply service OFF.

Create a secure message

1. From the Services menu, select ‘Secure messages’. 
2. Select Create message.
3. Select the relevant topic from the Topic drop-down list. Depending on your choice of topic, NAB Connect will display a set of relevant fields. Select Other if you are an Administrator requesting a change that cannot be completed via self-service or the amendment form.
4. Complete all required fields, providing as much detail as possible. 
5. Select Send. 
6. A confirmation email is generated. If required, you can print it for your records. 

View messages

1. From any screen, select Items awaiting action.
2. Select the Secure messages link.
3. Select the link for the message you want to read.

Please note

For urgent payment-related assistance, we recommend that you contact the NAB Connect Client Centre on 1300 888 413 or +61 3 8641 9930 (outside Australia).

Fields marked with a red asterisk (*) are mandatory.