Managing periodical payments

A re-occurring payment can be amended or re-activated if payment details or amount has change.  Any user that has access to the debit account of the existing payment can make the necessary change.  Once updated, the payment must be authorised.

Make sure you’re logged into NAB Connect to get started. 

1. From the Payments menu, select ‘Periodic payment register’.
2. Choose the payment you would like to edit and select Edit.
3. Select Edit again on the pop-up message.
4. On the Edit payment screen, make sure you:
   • change the first payment date to the next payment schedule
   • update the Last payment date field accordingly
   • change any other details.
5. Select Submit.
6. Authorise the periodic payment.

Stop an active periodic payment

1. From the Payments menu, select ‘Periodic payment register’.
2. Choose the payment and then under More actions, select ‘Suspend’.
3. Enter reason and select Suspend.

Payment status will update to ‘Suspended.’  It is recommended that you do not permanently delete the payment so you can access historical data for the processed payments.

Re-activate a suspended periodic payment

1. From the Payments menu, select ‘Periodic payment register’. 
2. Choose the payment and then under More actions, select 'Send for repair'.
3. Enter reason and select Send for repair.
4. Select Edit. On the Edit payment screen, make sure you:
   • change the First payment date to the next payment schedule
   • update the Last payment date field accordingly
   • change any other details.
5. Select  Submit.
6. Authorise the periodic payment.