Update your statement notification settings

You can opt in to receive updates electronically when there are any important changes to NAB Connect. You’ll also be notified when a new account statement is available to download.

There are two ways you can request consent and add new email addresses.

NAB Connect Amendment form

1. From the Admin menu, select ‘Facility Amendment’.
2. Select 'Provide or update electronic Consent', then Select 'Next'.
3. Confirm Business contact details and update with new details if required then Select 'Next'
4. In the 'Electronic communication settings' section, select:
   • Off, you will continue to receive via mail.
   • On, to receive electronic notices for important information (including changes to terms and conditions).
5. In the 'Statement notification' section, select:
   • Off, you will continue to receive paper statements for eligible accounts.
   • On, to receive statement notifications from NAB via email or the NAB Channel.
6. Enter 'Email addresses' you want added, then Select 'Next'.
7. Review details and Select 'Submit'
8. A password protected pdf will be emailed to the nominated business contact for the signatories to sign. An SMS with a password to the pdf will also be sent to the nominated business contact.
   • If you have requested other accounts, in a different legal name to be linked to the NAB Connect facility, these signatories will need to sign too.
   • If you don’t receive an email within 8 hours please contact NAB Connect Servicing on 1300 888 413.
9. Email the signed form via return email.

Alternatively, you can use the NAB Connect Amendment form via nab.com.au.

An Administrator can send a Secure message in NAB Connect to request an update to the email address details used for electronic notices and statement notifications.

1. From the Services menu, select ‘Secure messages’.
2. Select Create message.
3. Select ‘Other’ from the Topic list.
4. Enter in a Message subject and provide all additional information, including the full email address of any emails you would like to add or remove.
5. Select Send once you’ve completed your message.
6. Once your details have been updated, a confirmation message will be sent to your Secure message inbox.

Please note

• A maximum of four email addresses can be added to receive electronic notices and/or statement notifications
• When opting in to receive electronic notifications for your statements, NAB will cease to send paper statements for eligible accounts.