Check if a payment Acknowledgement has been received
It may take up to 45 minutes for you to receive an Acknowledgement that a payment file from NAB Direct Link has been processed.
Confirm the payment status
If you have not received a payment Acknowledgement after 45 minutes, contact your technology team to confirm that the payment file has been sent and delivered successfully to NAB.
You can find more by visiting NAB Direct Link file type information matrix or under ‘Acknowledgement types and their frequency’ in the NAB Direct Link Set up Guide which was provided during implementation. To request this guide, email email@example.com or contact your NAB business banking representative.
Please note: There is no payment processing on national public holidays. For further details, refer to Payment cut-off information and times.
Still need help?
If you have further questions email firstname.lastname@example.org and supply the following details:
- Mailbox ID
- File name
- Date and time file was uploaded
- Payment file dollar value.
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