What is PayID?

A PayID is a unique name you create to identify your business account, and can be your email address, mobile number or ABN. Once you create a PayID, you can give it to customers instead of your BSB and account number to make paying and getting paid easier. In most cases, payments made using PayID are received almost instantly.

The benefits of using PayID for your business

Rather than wait hours or days for payments from another bank to clear, receive money almost instantly, so you know exactly where your business stands financially.

Make paying easier for customers

Give customers your PayID instead of a BSB and account number to make it easier for them pay you. They know their payments are going to the right place because they can see your business name when paying.

Improve your cashflow

Receive customer and supplier payments sooner and make payments on the due date to keep your money longer.

Fast payment

Payments using PayID are sent and received in real time 24/7, in most instances within seconds.

Easier bank reconciliation

You can create descriptions of up to 280 characters when making payments to accounts which have a PayID. This makes it much easier to identify and categorise payments when doing your bank reconciliation.

Simple and secure payments

Reduce the risk of fraud or payments being sent to the wrong account, as you and customers can see the name of the person or business when paying. 

Low cost

Easily take payments with no extra overhead and no need for an EFTPOS machine or a subscription to a payment service.

What you need to register your business for PayID

  • You must own or have the authority to operate an eligible business account  such as one of our popular business transaction accounts.

  • Either your phone number, email address or ABN (Australian Business Number) .

How to create a PayID for your business

It’s easy to set up a PayID for your business. Simply follow these steps below and once done you can start using it straight away.

NAB Connect

Instructions

  1. Login and select Services and select ‘PayID register’.

  2. Select Create PayID and select an account you would like to use with your PayID.

  3. Choose the PayID you want to create - phone number, email address or ABN.

  4. Choose the PayID name you would like to use for your business.

  5. If you used an email address or a mobile number as your PayID, you’ll need to complete the verification process.

You’ll receive a confirmation message that your PayID is now ready. Remember to display your PayID on your invoices along with your BSB and account number.

Desktop

  • 1

    Step 1

    Go to nab.com.au and select ‘Internet Banking’ from the drop-down menu.

  • 2

    Step 2

    Enter your 8 to 10-digit user ID, and your password. Then select Login.

  • 3

    Step 3

    Once you’ve logged in, click Profile & Settings. Select 'PayID Settings' from the drop-down menu.

  • 4

    Step 4

    Select Create PayID.

  • 5

    Step 5

    Read and accept the PayID Terms of Use, tick the check box, then select Next.

  • 6

    Step 6

    Select the eligible account to link to the PayID.

  • 7

    Step 7

    Choose the type of PayID (email address or mobile number). Businesses can also select their ABN.

  • 8

    Step 8

    Confirm the PayID is available by selecting Check availability.

  • 9

    Step 9

    Select your PayID name from the options below, and select Next.

  • 10

    Step 10

    A security code will be sent to your mobile phone or email (depending on the PayID being registered). Type the code into the field and select Submit.

  • Complete

    You have now created your PayID.

iOS

  • 1

    Step 1

    Log into the NAB app on your device.

  • 2

    Step 2

    Tap More in the bottom menu.

  • 3

    Step 3

    Tap Settings.

  • 4

    Step 4

    Tap Payments.

  • 5

    Step 5

    In the list, tap View and create PayIDs.

  • 6

    Step 6

    Read the information, then tap Create a PayID.

  • 7

    Step 7

    Tap Select an account to link.

  • 8

    Step 8

    Tap an eligible account to receive payments to.

  • 9

    Step 9

    Tap Select a PayID type.

  • 10

    Step 10

    Enter your phone number or email address.

  • 11

    Step 11

    Tap Select a PayID name.

  • 12

    Step 12

    Tap a name to help other people identify you.

  • 13

    Step 13

    Check the information then tap Create PayID.

  • 14

    Step 14

    A code will be sent via SMS to your registered number or email address.

  • 15

    Step 15

    Enter the security code sent to you and tap Confirm.

  • Complete

    Your PayID has been created.

Android

  • 1

    Step 1

    Log into the NAB app on your device.

  • 2

    Step 2

    Tap the Menu icon in the top left.

  • 3

    Step 3

    Tap Settings.

  • 4

    Step 4

    Tap Payments.

  • 5

    Step 5

    Tap View and create PayIDs.

  • 6

    Step 6

    Read the information, then tap Create a PayID.

  • 7

    Step 7

    Tap Account.

  • 8

    Step 8

    Tap an eligible account to receive payments to.

  • 9

    Step 9

    Tap PayID.

  • 10

    Step 10

    Select PayID type, and enter your phone number or email address.

  • 11

    Step 11

    Tap PayID name.

  • 12

    Step 12

    Tap a name to help other people identify you.

  • 13

    Step 13

    Read the information then tap Create PayID.

  • 14

    Step 14

    A code will be sent via SMS to your registered number or email address.

  • 15

    Step 15

    Enter the security code, and tap Confirm.

  • Complete

    Your PayID has been created.

Frequently asked questions

  • Yes. Once you’ve created your PayID you’ll be able to update it through NAB Internet Banking or NAB Connect. Note, you cannot update your PayID via the NAB Mobile Banking app.

    You’ll be able to:

    • Move your PayID between financial institutions by updating the status to ‘Transfer’.
    • Update the PayID name that identifies your PayID. The PayID name must reflect your profile name and we provide a list of approved options. If you wish to update your profile name, please contact us  as we will need to re-verify your identity.
    • Change the account your PayID is linked to.
    • Lock a PayID, so no payments can be received to the PayID.
    • Unlock a PayID that has previously been locked.
    • Close a PayID. A closed PayID can be linked to another account - within NAB or another financial institution. While closed, the PayID will not receive funds.
  • We perform an availability check when you create a PayID. If it’s unavailable, it means it's already in use. If you think someone has created a PayID that belongs to you or your organisation, you can contact us to investigate.

  • No. All banks follow strict identification steps to ensure a customer has the right to use a PayID and the account it’s linked to. We’ll verify ownership by sending a code to your email or mobile.

  • Yes, you can create more than one PayID for an account. However, you can’t link a single PayID to multiple accounts.

  • Your PayID name can be viewed by anyone making a payment to your PayID. It’s used during payment initiation to help confirm that the payment is being made to the correct PayID. When your business is making or receiving a payment via PayID, your bank account details and personal information linked to your account are not disclosed. Rest assured, we'll keep your personal details secure and your privacy continues to be managed within our privacy policy.

  • You can transfer or close your PayID through NAB Internet Banking or NAB Connect.

  • If your mobile number, email address or ABN changes you'll need to close the PayID as you may have lost the authority to use it. You can transfer or close your PayID through NAB Internet Banking or NAB Connect.

  • If you've made a payment to the wrong payee you can lodge a transaction dispute. Learn more about how to dispute a transaction.

  • PayID payments are protected by our Fast Payments real time transaction processing and monitoring capability, and are just as secure as regular payments. Visit our Security Centre to learn more about how to stay safe online, including how to keep your Internet devices secure.

  • When you create a mobile PayID or make a payment to a mobile PayID, the mobile number is standardised to include international code (+61). You can choose to quote your mobile number to customers with or without the international code.

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Speak to a specialist about general business account enquiries and for internet banking support.

Call us

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Terms and Conditions

Further information about PayIDs and fast payments is available in the Terms and Conditions for your eligible account or Business Products Terms and Conditions.