Financial Services Guide

Our Financial Services Guide (FSG) is an important document which provides you with information to help you decide whether to use our products and services. It provides information about:

  • the types of financial products that we’re authorised to provide
  • how we and our agents are paid in relation to providing these services
  • our internal and external complaints handling and dispute procedures, and how you can use them.

Terms and conditions and product disclosure statements

A terms and conditions document or a product disclosure statement provides information about a product including key features, benefits, risks and the associated costs and fees.

Find the information you need by looking at our product categories.

Bank accounts


Home loans

Personal loans


International transfers

Personal banking fees and charges guide

This guide covers fees that may apply to a range of our personal banking products and services. It forms part of the terms and conditions for these products.

Get in touch

Customer Support Tool

Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.

Contact us

Visit our personal banking contact page for FAQ’s and how-to-guides, help from our virtual assistant and contact numbers.

Visit a NAB branch

Visit us in person at your nearest NAB branch or business banking centre.

Important information