How to set up an EFTPOS machine for your small business

Setting up your NAB EFTPOS terminal

Getting started with your NAB EFTPOS terminal is simple. Currently, NAB provides two types: the NAB EFTPOS Standalone Terminal (QT850) and the NAB EFTPOS Integrated Terminal (Ingenico Move 5000). Below, you’ll find step-by-step instructions to help you set up each device so you can start accepting payments with confidence.

How to set up your Ingenico Move/5000 EFTPOS machine

The Ingenico Move 5000 is ideal for fixed countertop setups or integration with a point-of-sale (POS) system. Together with the terminal, you should have also received the power adapter and cable, ethernet or phone line cables (if required) and a receipt paper roll.

To set up:

1. Connect the power cable to the terminal and plug it into a power outlet.
2. Insert the receipt roll into the paper compartment, following the printed guide.
3. Connect to the interest using either a wired ethernet cable or phone line, depending on your set up.
4. Once powered, the terminal will automatically download configuration settings and software updates.
5. Enter your NAB merchant ID and follow the on-screen prompts to activate it.
6. If you’re integrating with a POS, your POS provider will assist with the final setup.
7. Run a test transaction to confirm it’s ready to use.

How to set up your Quest QT850 EFTPOS machine

The Quest QT850 is popular for businesses looking to process transaction on-the-go. Used for portable, wireless or mobile business operations, it supports Wi-Fi, 4G and Bluetooth connectivity.

With the terminal, you should have also received a charging base or USB-C power cable, as well as a built-in 4G SIM and receipt paper roll.

To set up:

1. Charge the terminal completely before using the supplied charger or dock.
2. Insert the receipt paper roll into the printer compartment.
3. Power the terminal using the side button.
4. On first startup, the device will connect via 4G (preconfigured SIM) or prompt you to connect with Wi-Fi.
5. Enter your merchant ID and terminal ID, which is provided in your welcome email, to activate it.
6. The terminal will run an initial software update and configuration check.
7. Once complete, you can start accepting payments immediately, without the need for a POS system or additional setup requirements. How can an EFTPOS machine help my business?

An EFTPOS machine is a fast and convenient way to accept cashless payments. As more and more customers prefer to make cashless payments, it’s the ideal way to accept a wide range of cards and mobile wallets in-store, on the countertop or on the go.

It can also be safer for your business as it reduces the amount of cash handling.

How do I accept EFTPOS payments?

You can take payments in store with either a standalone or mobile EFTPOS machine that connects wirelessly to a docking station and your Wi-Fi for countertop use. Most mobile EFTPOS machines accept payments on the move by connecting to mobile networks.

You can also download an app and turn your Android device into a payment terminal to accept contactless payments on the go. With no need for a separate terminal, it's a simple low-cost flexible payment solution which lets your business take payments anywhere, any time.

How do EFTPOS transactions work?

A customer taps their card or digital wallet on the EFTPOS machine or inserts their card into the card reader.

The EFTPOS machine then sends an authorisation request to the cardholders’ bank. Data is encrypted by the payment gateway to ensure financial details are protected.

Once it’s confirmed that the customer has enough money or credit to pay for the goods and services, the transaction is approved.

This entire process takes only seconds. With a NAB EFTPOS machine, if the transaction settles into a NAB Business Everyday Account before 9:30pm AEST, you'll have same-day settlement  and access to your funds seven days a week.

How do I use an EFTPOS machine?

Use a mobile EFTPOS machine to take payments in your shop or on the road. Or accept card payments easily when you provide a service at a customer’s home.

With a mobile EFTPOS machine, you can accept wide variety of payment types including VISA®, Mastercard®, eftpos, Apple Pay, Google Pay, Samsung Pay, American Express®.

How easy is it to set up an EFTPOS machine?

NAB offers our business customers free installation and set-up of their choice of standalone EFTPOS machine or one that can be integrated with a point of sale (POS) system. We also have an online guides (PDF, 5MB) that take you through every step of setting up your EFTPOS terminal.