About the Ingenico Move/5000 EFTPOS terminal

Quick view

  • Colour: Black
  • Display: 8.89cm colour touchscreen
  • Dimensions: Length 169mm x Width 78mm x Height 57mm
  • Lightweight: 320 grams
  • Contactless payments
  • Mobile and countertop in one
  • Fast thermal printer
  • Security: PCI PTS 4

Connectivity

  • Mobile 4G
  • Bluetooth between terminal and base
  • Wi-Fi

Having trouble with your Ingenico terminal?

Explore our Ingenico terminal troubleshooting guide and fix common terminal issues.

Guides for using your terminal

Getting started

    1. Enter the sale amount directly on the screen and press CONTINUE (green button)
    2. Ask the cardholder to TAP, INSERT or SWIPE their card on the machine
    3. For INSERT and SWIPE, cardholders are promoted to select their account (Cheque, Savings or Credit)
    4. Cardholders will be prompted to enter their PIN and press Enter
      Note: If the cardholder taps, they won’t need to enter their PIN or sign for amounts less than $100. If the amount is between $100 and $200, the cardholder may need to enter their PIN, depending on the card issuer. For amounts over $200 the cardholder will need to enter their PIN.
    5. Once the payment has been processed, the screen will display either “Approved” or “Declined”. Remove the card if it was inserted
    6. The terminal will print the merchant receipt with a prompt to print a customer copy

    NOTE: this function is available on your integrated terminal, however some steps may not apply or may be initiated via the POS

    1. Press 1 in the Menu to select Transaction
    2. Press 4 to select Refund
    3. Enter the refund amount
    4. Enter your refund password
    5. Ask cardholder to TAP their card and select an account (Cheque, Savings)
    6. Ask cardholder to enter their PIN
    7. Once processed, the screen will display “Approved” or ‘Declined’
    8. The terminal will print the merchant receipt with a prompt to print a customer copy

    NOTE: this function is available on your integrated terminal, however some steps may not apply or may be initiated via the POS

    1. Press 3 in the Menu to select Batch
    2. Press 1 to select Settle – the settlement process commences and once successfully processed, the settlement receipt will print
    3. QA NAB processing message is displayed
    4. Press Yes to print a transaction list of all individual transactions
    5. Printing message is displayed

    Note: this function is not available when your terminal is integrated with your POS

  • This function allows you to set-up the terminal to automatically settle every day at a preferred time that you specify.

    The terminal must be switched on for automatic settlement to occur. For overnight settlements, it is recommended the terminal remains on its charging base.

    Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.

    Setting up automatic settlement

    1. Press the Func key
    2.  Enter 13 using the PINpad and press ENTER
    3. Press ENTER to change the time
    4. Enter the new time in the 24 hour HH:MM format, and press ENTER

    1. Press the Menu button then press 4 to select ‘Terminal’ in the Menu.
    2. Press 5 to select Surcharging.
    3. Select the ‘Enable’ button then press ENTER key to continue.
    4. Surcharging is enabled. Press CANCEL.
    5. Use the arrows to select the issuer and press ENTER.
    6. Press 1 to enter a Fixed Fee or 2 to enter a Percentage of the Total.
    7. Enter Fixed fee surcharge amount for each transaction amount, as this surcharge method was chosen in previous step.
    8. Press ENTER to confirm the value entered.
    9. The value entered will display in the Select Issuer screen. Repeat steps 5 to 8 for each card or account type, to apply a surcharge value. Press CANCEL to exit menu.
    10. Press OK to print Surcharge configurations setup or CANCEL to exit, Surcharge Configurations Setup Note: Surcharge amount will be shown on every transaction receipt.

    For further information on surcharging, please refer to Surcharging on EFTPOS, debit and credit card payments.

Everyday tasks

    1. Press FUNC key
    2. Enter 13 and press Enter
    3. Press Enter to change the time
    4. Enter the new time in 24 Hour HH:MM format, and press Enter
    5. The new settlement time displays
    6. Press Cancel to exit

    Note: this function is not available when your terminal is integrated with your POS

    1. Press 2 in the Menu to select Print
    2. Press 1 to select Transactions
    3. Press 3 to select Transaction List
    4. Scanning batch details message is displayed

    Note: this function is not available when your terminal is integrated with your POS

  • Turn On/Off

    1. Press 4 in Menu to select terminal
    2. Press 5 to select Surcharging
    3. Select ENABLE button then ENTER key to Continue

    Card acceptance set up

    1. Press 4 in Menu to select terminal
    2. Press 5 to select Surcharging
    3. Press Enter
    4. Enter surcharging min transaction amount
    5. Use arrows to select issuer and press ENTER
    6. Press 1 to enter a Fixed Fee or 2 to enter a Percentage of Total
    7. Enter Fixed Fee surcharge amount for each transaction amount (if chosen in earlier step)
    8. Press ENTER to confirm value entered
    9. The value entered will display on the Select Issuer screen
    10. Repeat steps 5 to 8 for each card or account type to apply a surcharge value
    11. Press OK to print Surcharge configurations set up or CANCEL to exit

    Note: this function is not available when your terminal is integrated with your POS

  • To order receipt rolls

    You may order receipt rolls directly from your terminal. The stationery order will be sent after a logon or the next financial transaction. You will receive an order of 20 rolls within 2-5 business days.

    1. Press the Func key
    2. Enter 30 using the PINPAD and press ENTER
    3. Press ENTER to order reciept rolls
    4. A message displays to confirm the order is been submitted
    Stationery ordering made easy (PDF, 179KB) , opens in new window

Maintenance

    1. Press 4 in the Menu to select Terminal
    2. Press 6 in select Stationary Order
    3. Press ENTER to order receipt rolls
    4. A message displays confirming order has been submitted

    NOTE: you will receive your stationary order for 20 rolls within 2-5 business days 

  • To change receipt rolls, follow the below instructions:

    1. Open the paper compartment by lifting the catch located at the top of contactless landing zone, and pull the cover to the rear of the terminal

    2. Insert the paper roll into the compartment at the rear of the terminal

    3. Pull the paper up towards the top of the terminal

    4. Maintain the paper and close the cover

    5. Press simultaneously on both upper corners of the contactless landing zone until it clips into position

    6. If needed, press the Feed key on the keypad to advance the paper

    1. Press the Func key
    2. Enter 32 using the pinpad and press ENTER
    3. Select 2. REFUND and press ENTER
    4. Enter the current password and press ENTER
    5. Enter the new password and press ENTER
    6. Enter the new password again and press ENTER
    7. A confirmation message is displayed when successful. Press CANCEL to exit the menu

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Contact us

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Let us help with your business banking needs, Monday to Friday, 8:00am to 6:00pm (AEST/AEDT)

1300 338 767

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