How to set up and use BPAY View

What is BPAY View^TM?

BPAY View™ allows you to receive and view your bills electronically from participating billers and pay them conveniently from your NAB account using BPAY®.

NAB Internet Banking allows you to view online a summary or full detailed version of your bill.

How to register for BPAY View^TM

1. Log into NAB Internet Banking with your NAB Identification number (ID) and NAB Internet Banking password.
2. Open the Bill payment menu and select ‘BPAY View Billers’.
   If you’re not already registered, this opens the Register for BPAY View screen. If you are registered you’ll see your list of BPAY View™ billers.
3. Enter your email address, confirm the address and select OK. We use this address to alert you when you receive a new BPAY View™ bill. 
4. Read the BPAY View™ terms and conditions, agree and select OK. You must agree to these before we continue with your registration. 
5. Add billers to your BPAY View™ list in the Add a biller to BPAY View screen.

How to add a biller to BPAY View^TM

Before you add a biller to your BPAY View™ list, check that the biller offers BPAY View™ bills, opens in new window. 

Have the biller's code or name, and the customer reference number that the biller's given you ready. You can find these on your bill.

1. Log into NAB Internet Banking with your NAB Identification number (ID) and NAB Internet Banking password.
2. Open the Bill payment menu and select ‘BPAY View Billers’
3. Select Add a biller for BPAY View.
4. Choose a biller and select OK.
5. Enter the biller (such as the customer number this biller has supplied to you) then select OK.

You’ll receive an email within two business days advising if the biller has accepted your request. Once the biller has accepted, their status is active.

How to find a biller

There are three ways to find a biller.

Select from a list

Open the drop-down menu of all available billers and select one.

Search by biller code

Enter all or part (at least three numbers) of the biller's code and select Next. This finds every biller code that contains the text you enter. For example, if you enter 123, biller codes 1234, 789123, and 01234 would all display. Select the biller's name.

Search by biller name

Enter all or part (at least three letters) of the biller's name and select Next. This finds every biller name that contains the text you enter. For example, if you enter gas, biller codes Elgas, Gas Express P/L, and Beddoe Gas would all display. Select the biller's name.

How to view a BPAY View^TM biller list

NAB Internet Banking only displays a summary of the bill with information on the:

• due date
• amount due
• reference. 

To view the actual details of a bill, a link is provided on the biller name located on the BPAY View bills screen. The biller's web site will open in a new window and display the bill details, usually as you see it in your paper bill.

1. Log into NAB Internet Banking with your NAB Identification number (ID) and NAB Internet Banking password.
2. Open the Bill payment menu and select ‘BPAY View Billers’.

From this list, you can: 

• view a biller's details
• add a new biller
• deactivate a biller (and go back to receiving paper bills in the post)
• reactivate any billers that failed to accept BPAY View™ registration.

How to activate and deactivate a BPAY View^TM biller

With BPAY View™ activated for a biller, you'll receive electronic bills via NAB Internet Banking (we email you whenever a new bill is ready). You can activate and deactivate billers by opening the Bill payment menu and selecting BPAY View Billers.

Re-activate a BPAY View^TM biller

Occasionally, billers may fail to accept BPAY View™ registration. This is usually due to an error in the activation request. If this has occurred, the biller's status displays as Declined by biller, and you'll see a Reactivate link at the right of the table. Select this link to send a corrected activation request to the biller. You'll have to enter the customer number that the biller's given you. 

De-activate a BPAY View^TM biller

This removes the biller from your list of BPAY View™ billers and ends electronic bill delivery. You'll see a Deactivate link to the right of every active biller in your list. Select this link to send the biller a deactivation request. Within two business days the biller will be removed from the list.

How to use the BPAY View^TM bill summary list

1. Log into NAB Internet Banking with your NAB Identification number (ID) and NAB Internet Banking password.
2. Open the Bill Payment menu and select ‘BPAY View bills’.

For further support you can call the Internet Banking Support Team on 1300 651 656 in Australia, (or +61 3 8641 9886 from overseas) Monday to Friday, 7:00am to 9:00pm (AEST/AEDT) and Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT).