Add BPAY® billers and pay bills | How to guide - NAB

Things to know about BPAY payments

  • BPAY billers may set limits on the amount you can pay them using BPAY. We may also apply daily limits or other limits.
  • You may be required to enter a security code when adding a biller or editing a saved biller. Find out about SMS Security and how to register for SMS Security.
  • Processing times for BPAY payments differ depending on the time you make the payment.
  • You can choose to schedule your payment up to 18 months in advance by changing the Payment date.
  • You can receive and view your bills electronically from participating billers using BPAY View™.

Steps to set up a new BPAY biller

Adding a BPAY biller is quick and easy using online banking. Read our helpful guide to learn how.

NAB app

Instructions for mobile devices

  1. Log into the NAB app.

  2. Tap Pay (if using an Android phone, tap the Menu icon first).

  3. Tap the account you’d like to pay a bill from.

  4. Tap Pay bills.

  5. Enter your biller code and reference number. Save the biller for future use and add a nickname. Tap Continue.

  6. Your new BPAY biller has been added to your list. You can continue to make a bill payment.

NAB Internet Banking

Instructions for web browsers

  1. Log into NAB Internet Banking with your 8 to 10-digit NAB ID and password.

  2. Select Transfer & Pay.

  3. Select ‘Bill payment’ from the drop-down menu.

  4. Choose the account from the From drop-down list you want to pay from.

  5. Select Add new biller. The ‘Add biller’ screen displays.

  6. Enter biller name or code in Search biller field and select the name that matches your biller code or name you entered.

  7. Enter your customer reference number and select ‘Yes’ or ‘No’ in Save biller? Field.

  8. Enter Biller nickname, then select Continue.

  9. Enter amount to pay. You can also select the payment frequency or the date. Select Next.

  10. If you receive a notification to confirm your identity, enter the security code sent to your registered device. Then select Verify.

  11. Confirm the bill payment details are correct on the ‘Confirm and pay’ screen, then select Pay now.

  12. Your new bill payment receipt will display.

  13. If the biller hasn’t been authenticated, we may ask you to enter a security code to verify your payment. Enter the security code and then select Verify.

  14. If you selected to save biller, your new BPAY biller will be added to your payee list.

Things to know about regular BPAY payments

  • You can’t set up regular BPAY payments if your bill has a Variable Customer Reference Number (vCRN) or Intelligent Customer Reference Number (iCRN). These reference numbers change with each bill. An iCRN also requires you to pay the exact amount due and/or by the due date only.
  • If you have a regular payment and change your bank account details or your card expiry date changes, it’s your responsibility to tell the biller.
  • Keep copies of all regular payments and notifications you sent payees asking them to change your account details or cancel payments.

Steps to set up a regular BPAY payment

When you set up a regular BPAY payment for your utilities and other bills, you save time, you won’t forget to pay, and it can help establish a good credit history.

NAB app

Instructions for mobile devices

  1. Select the account you want to pay from.

  2. Select Pay.

  3. Select Pay bills.

  4. Choose an existing biller.

  5. Enter the amount and select Pay when.

  6. Select Recurring to set up the regular payment.

NAB Internet Banking

Instructions for web browsers

  1. Log into NAB Internet Banking with your 8 to 10-digit NAB ID and password.

  2. Select the Transfer & Pay menu.

  3. Select Bill payment.

  4. Choose the account from the From drop-down list you want to pay from.

  5. Choose a saved biller from the To drop-down list you’d like to pay to.

  6. Enter amount to pay and then select Recurring to set up the regular bill payment.

  7. Select a frequency from the Frequency drop-down list.

  8. Select a date from today in Start date field.

  9. Select the option you want in Continue payments and then select Next.

Don’t have the NAB app?

Download the app today for a more convenient banking experience.

NAB Internet Banking and NAB app

BPAY® is registered to BPAY Pty Ltd ABN 69 079 137 518.

These products are issued by National Australia Bank Limited.

NAB recommends you consider the NAB Internet Banking terms and conditions document, before making any decisions regarding this product.

The NAB Mobile Banking app is compatible with Android and iOS, minimum platform requirements apply. Android is a trademark of Google LLC. The Google Logo is a registered trademark of Google Inc. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.