Financial abuse and elder financial abuse support - NAB
We’re here to help you
If you're experiencing financial or elder abuse, or family and domestic violence we encourage you to reach out to our Extra Care Specialist team as early as possible. Our Extra Care Specialist team will be able to discuss your circumstances with you and discuss how we can support you to safely manage your banking.
Reaching out is free and confidential. It won’t affect your banking with NAB and is a step towards getting the help you need. In some cases, with your permission, we may connect you with trusted referral partners to help you get the right support.
Banking safety review
We can support you with a banking safety review, which may include:
- checking how many devices your Internet Banking (IB) is registered on
- removing any unsafe devices where appropriate
- updating your contact information
- changing joint account settings
- updating passwords and enabling multi-factor authentication
- updating your mailing address
- updating your email address.
We can also assist if you’ve received abusive transactions or need help accessing past statements and direct debits.
Individual account set-up
We can help you set up your own account(s) and make sure you receive communications securely. You can choose to:
- receive statements, letters and cards online
- nominate a safe mailing address.
We’ll work with you to ensure your account details and communication preferences are set up in the safest way possible.
Financial assistance
If you are worried about making repayments such as home loan or credit card repayments, you can request financial assistance, including options like a payment break or a flexible payment arrangement.
You can ask for financial help using NAB Messaging by logging into NAB Internet Banking or the NAB app. Once you message us, our dedicated team will follow up with a phone call to discuss your situation.
To learn more, visit Financial assistance
Referral assistance
We can help you connect with trusted referral partners who may be able to provide additional support. Whether you need specialist services or help beyond banking, we are here to guide you through the process and connect you with the right organisation.
You can also visit Ask Izzy to find services and resources that meet your needs.
Accessible help for everyone
We offer a range of accessible services to help you access the right support, in the way that works best for you.
What is financial abuse and elder financial abuse?
Financial abuse is where a person impacts, limits or restricts another person’s ability to obtain, use or maintain economic resources. Financial abuse can threaten a person’s financial safety and independence.
Financial abuse is often a form of domestic and family violence but can also occur outside of family relationships. It is often used to keep victims in abusive relationships and limit a victim’s safety if they leave the relationship.
Elder financial abuse may involve a single act or repeated actions within a relationship where trust is expected. This type of abuse can cause significant harm or emotional distress to an older person.
Financial abuse and elder financial abuse can include the following types of abuse.
Not giving money for essentials
Someone refuses to give money for things like food, rent or medicine or threatens not to.
Blocking access to money
Stopping someone from using either their own or their business's money or preventing them from making their own financial decisions.
Taking property without permission
Moving someone’s property or money to another person’s name without asking.
Hurting credit score
Not paying bills or debts on purpose to damage someone’s credit rating.
Misusing legal power
Using a power of attorney to take someone’s money or property for personal use.
Business exploitation
Using someone’s business name or money for personal gain without their permission or forcing them to sign business documents they don’t understand.
Forced to borrow money
When someone makes another person take out a personal loan, business loan or credit card they don’t want or don’t understand.
Hiding bank information
Not letting someone see their own (or business's) bank statements or internet banking, so they don’t know what’s happening with their money.
Unfair sharing (or unreciprocated sharing)
Not helping with shared costs, asking for money and not paying it back or not sharing fairly, for example during parental leave.
External support for financial and elder financial abuse
Many organisations are committed to supporting individuals who are impacted by financial or elder abuse. If you are experiencing financial or elder abuse, these organisations want to work with you to provide specialist support. If there is an immediate threat to your safety, please call 000.
1800RESPECT , opens in new window
1800Respect exists to support anyone at risk of or impacted by sexual assault, domestic or family violence. For 24/7 confidential support, counselling and information call 1800 737 732. They can also direct you to local support services.
Lifeline , opens in new window
Lifeline a national charity that provides all Australians experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services. For crisis support call 13 11 14.
National Association of Community Legal Centres , opens in new window
An independent not-for-profit community organisation that provides legal and related services to the public, focusing on the disadvantaged and people with special needs.
National Elder Abuse Helpline , opens in new window
If you or someone you know may be at risk of, or experiencing elder abuse, call the National Elder Abuse Helpline on 1800 ELDERHelp (1800 353 374).
Support close to you
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Senior Rights Victoria
Provides information, support, advice and education to help prevent elder abuse and safeguard the rights of senior citizens.
Victims of crime helpline
Can provide financial assistance, advice and support through counselling, making a report, emergency home security and much more. -
Elder Abuse Helpline
Provides free and confidential support. Trained staff can listen, discuss your situation and offer referrals to appropriate services and resources. -
Housing SA Private Rental Program
Provides assistance for individuals and families to access a tenancy in the private rental market, services includes support with bonds, removals and advocacy.South Australian elder abuse phone line
Provides confidential support for you or someone you know is concerned about elder abuse and can provide advice on the situation. -
Council On The Ageing
Provides information, support, advice and education and connects you other support services and resources.
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Financial Rights legal centre
Offers advice and advocacy for customers in financial stress. -
Older Persons ACT Legal Service
A specialised service within Legal Aid ACT. It provides legal support and advice when experiencing elder abuse and connects you other relevant support services and resources. -
Victims of Crime
Support with claiming compensation for any suffering, including financial earnings both past and future.
Elder Abuse Helpline
Provides tailored support for people over 65 years of ages experiencing or at risk of experiencing elder abuse. -
Anglicare Private Rental Support
Provides assistance for individuals and families to access a tenancy in the private rental market, this includes support with bonds, removals and advocacy.
Tasmania elder abuse phone line
Provides confidential support for you or someone they know is concerned about elder abuse and can provide advice on the situation.
Tools and resources
Wherever you are in life, find the tools and resources that make managing your money easier.
Customer Care Kit
Explore our comprehensive guide to community support services available to you.
Domestic and family violence support
Safe and confidential help if you’re experiencing violence at home.
Letter of Authority support
Learn how to lodge and manage a Letter of Authority (LOA) with NAB when needing hardship support.
Report fraud and scams
Learn what to do in the event of fraud or scams, and how to identify if you’ve been impacted.
Get in touch
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