Contact us first

The earlier you get in touch with us, the better we’ll be able to understand your situation and offer you further support. As everyone and every situation is different, once we get an understanding of your situation, we can help you find the right solutions for you.

Financial troubles?

If you’re in financial difficulty or think you might miss a payment, please get in touch as soon as you can. We’re available Monday to Friday, 8:00am to 8:00pm (AEST/AEDT), Saturday, 9:00am to 1:00pm (AEST/AEDT).

Our specialised support services

If you’re experiencing a vulnerability that impacts your ability to complete your banking including domestic and family violence, elder or financial abuse, or you need an interpreter, contact our NAB Customer Support Hub on 1300 308 175.

We have a dedicated Indigenous Customer Service line to help Aboriginal and Torres Strait Islander customers, particularly those living in remote locations. Call 1800 966 100, or if you prefer to speak in an Indigenous language, we have an interpreter service that may speak your preferred language. Ask us about this service during your phone call.

General enquiries

If you have general account enquiries, including interpreter services for customers who prefer to speak to us in a language other than English, contact Direct Consumer Servicing on 13 BANK (13 22 65). You may also find what you’re looking for in our help and support hub.

Free counselling and support available in the community

Anyone can experience financial difficulties and other personal challenges, so it’s okay to need a little help sometimes. The earlier you get in touch with these services, the better they’ll be able to understand your situation and offer you further support.

Stressed about money?

Depending on your current financial circumstances, you may be eligible for a small loan from Good Shepherd Australia, opens in new window. NAB supports Good Shepherd’s No Interest Loan Scheme (NILs) to help Australians pay for household essentials, medical and education expenses.

MoneySmart, opens in new window is an Australian Government initiative that provides free tools, tips and guidance to help Australians take control of their money.

National Debt Helpline, opens in new window is a not-for-profit service that provides free, independent and confidential financial counselling to help people tackle their debt problems and get back on track.

Way Forward, opens in new window is a not-for-profit organisation whose sole purpose is to help people manage and repay their debts. Way Forward can help if you have debts across multiple banks, are experiencing financial difficulty and would benefit from someone working with the banks on your behalf.

Gambling Help Online, opens in new window is a free, confidential service run by the Australian Government. It’s available 24 hours, 7 days a week for anyone affected by gambling. If you're concerned about your gambling, or someone else’s, you can also call our NAB Customer Support Hub on 1300 308 175. You can also learn how to restrict gambling transactions on your NAB cards.

Credit Smart, opens in new window is an online self-help resource designed by the Australian Retail Credit Association. The information, tools and strategies on the site are designed to help you understand credit reporting and how you can view, control or repair your credit information.

Read more about the impact of COVID-19 on your credit health, opens in new window.

Taking care of your health

As part of our commitment to supporting our customers we’ve extended access to TELUS Health for NAB customers. This will provide customers with access to confidential coaching and support for all aspects of life – physical, mental, social, professional and financial. Please call 1300 574 759 to make an appointment with a TELUS Health Clinician.

Beyond Blue, opens in new window is a not-for-profit charity organisation that provides information and support to help everyone in Australia achieve their best possible mental health.

Head to Health, opens in new window is an Australian Department of Health initiative. It brings together apps, online programs, online forums and phone services to help you find digital mental health organisations, information and resources to help improve your wellbeing or help someone you care about.

Lifeline, opens in new window is a national charity that provides all Australians experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services.

Social work services, opens in new window is an Australian Government department that can provide social work services and support for people going through difficult times.

RUOK, opens in new window is a suicide prevention charity that aims to inspire and empower everyone to meaningfully connect with the people around them and start a conversation with anyone who may be struggling.

My Aged Care, opens in new window is the Australian Government’s starting point to plan for someone's aged care journey. It locates government funded services for help around the house or aged care homes.

Safety in your home

Ask Izzy, opens in new window is an A-Z directory of community support services. These include emergency housing, meals, money, legal advice, domestic and family violence support and more.

1800 Respect, opens in new window exists to support anyone at risk of or impacted by sexual assault, domestic or family violence. For confidential support, counselling and information call 1800 737 732, 24 hours, 7 days a week. They can also direct you to local support services.

If you or someone you know may be at risk of, or experiencing elder abuse, call the National Elder Abuse Helpline on 1800 ELDERHelp (1800 353 374). This number will direct you to a state-based service.

If you or someone you know lives with a disability and may be at risk of, or experiencing abuse or neglect, call the National Disability Abuse and Neglect Hotline, opens in new window at 1800 880 052 or email to report it and seek assistance.

Relationships Australia, opens in new window is a community-based, not-for-profit organisation that provides relationship support services for all people in Australia. The organisation focusses on counselling, dispute resolution and supporting people in building positive and respectful relationships.

Read how we’re responding to domestic violence and about the support we offer.

Finding work

Being unemployed can be difficult. See below services to help you manage your finances and or find a new job.

The Centrelink Payment and Service Finder, opens in new window is a useful tool to see what government payments or services you may be eligible for.

The Australian government’s Jobactive website, opens in new window can direct you to many jobs available in both the public and private sector. If you’re looking to start your own business, Jobactive has information on where and how to begin, opens in new window.

myfuture, opens in new window is an online resource designed by Education Services Australia to help shape your future and make the right career decisions. It has information on:

Know your rights

Sometimes we may need to seek expert assistance to help us understand and support our rights. See support services below to help you.

Community Legal Centres Australia, opens in new window (CLCS) is an independent, not-for-profit, community-based organisation that provides free general legal assistance from more than 170 centres across Australia.

To learn about your workplace rights and obligations in Australia, including your pay and other entitlements, visit the Fair Work Ombudsman, opens in new window website.

Ask Izzy, opens in new window is an A-Z directory of community services supports. This includes emergency housing, meals, money, legal advice, domestic and family violence support and more.

Centre for Women's Economic Safety, opens in new window (CWES) supports women experiencing, at risk of experiencing, or recovering from economic abuse in the context of domestic and family violence.

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Support for your business

Unforeseen events and circumstances can impact your business and trigger financial difficulties, whatever stage your business is at. Our NAB Assist team can discuss with you a range of options and support to help your business bounce back from financial challenges. Call 1300 961 577 to speak with an advisor and review your options.

Or, to help take the guess work and stress out of some of your business challenges, refer to the ‘Business support services’ section below for further information.

Business support services

See NAB Business Fit for useful resources and podcasts about supporting the health and wellbeing needs of your business.

Heads Up, opens in new window provides a range of resources, information and advice for individuals and organisations to help create a mentally healthy workplace.

The Rural Financial Counselling Service (RFCS), opens in new window is a free, specialised financial counselling service located in key agricultural communities in Australia to help you make the right decisions for your business.

Small Business Mentoring Service (SBMS), opens in new window is a not-for-profit association connecting you with business mentors to seek advice and expertise.

The Australian Small Business and Family Enterprise Ombudsman, opens in new window can assist and advocate for small businesses and family enterprises to enable them to grow and thrive.

The Australian Government has a portal of support for businesses in Australia, opens in new window. It can help you find information on grants, services and support to help your business succeed.

Other helpful resources

Get in touch

If you're experiencing a change in your circumstances, require financial hardship assistance, or think you might need help in the future, please contact us.

Request financial hardship assistance

If you’re having trouble making your repayments, you can request assistance.

Call NAB Assist Team

Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 1:00pm (AEST/AEDT)

1800 701 599

Important information