Lodge a Power of Attorney or Administration Order with NAB

Why do I need to lodge a Power of Attorney or an Administration Order with NAB?

It’s important that you have lodged your POA with us so that access to your accounts is given to your Attorney in a safe way. Similarly, if you’re appointed under an Administration Order, visit us at a NAB branch so that we can safely give you access to your donor’s accounts.

How do l set up my Power of Attorney or Administration Order with NAB?

You can set up your Power of Attorney or Administration Order at your nearest NAB branch. You can either visit a branch when it suits you, or book an appointment in advance to choose a convenient time. There are a few key things to keep in mind, including:

• Your Appointed Person or Administrator can complete the setup on your behalf, so you may not need to attend.
• Each appointed attorney will need to verify their identity with NAB and may be asked to provide identification documents. If there is more than one attorney, they can do this together or separately.
• Once all required identity checks have been completed, we'll start processing the request to grant account access to the Appointed Person.

What do l need to bring to a NAB branch?

What can and can’t my Appointed Person do on my behalf at NAB?

What your Appointed Person can and can’t do on your behalf will be outlined as part of your Power of Attorney or Administration Order. For example, if there are no account access restrictions in your POA, your Appointed Person may be able to transact on all your NAB accounts and may order an additional NAB debit card to access your NAB transaction account.

Your Appointed Person may be able to do things like update your details with NAB and manage your day-to-day finances, such as paying bills and buying groceries. It’s important that your Appointed Person acts in your best interest at all times, and we may request additional information from them to ensure they’re acting in line with the POA or Administration Order. Remember to keep in mind:

• if you're a sole trader, your Appointed Person may be able to access your NAB business accounts
• if you're a director of a company, your Appointed Person will only have access to your NAB personal bank accounts and not the company accounts.

Learn more about your Appointed Person responsibilities

If you want to restrict your Attorney access to certain accounts or activities, it is best you specify this in your Power of Attorney or as long as you still have decision-making capacity you can continue to give NAB instructions.

To protect your finances from the increased risk of financial abuse and fraud, there are certain things your Appointed Person can and shouldn’t do at NAB:

Will my Attorney or Administrator get NAB Internet or Telephone Banking access?

We’ll arrange for the Appointed Person to have access to your accounts through NAB Internet Banking or Telephone Banking depending on the scope of your POA or the Administration Order. They’ll have their own NAB ID and login details.

If the Appointed Person wishes to change the default daily limits for payments through NAB Internet Banking or Telephone Banking, they’ll need to make the request at their nearest branch and show us information to explain a request to increase a daily limit.

You should seek legal advice about how you make your POA if you don’t want your Appointed Person to have NAB Internet Banking or Telephone Banking access to your accounts.