Once you have your details ready, you can request cancellation of your direct debit. You can do this online, over the phone, or by visiting a branch.
To submit the online Direct Debit Cancellation Request, you’ll need to enter your NAB Internet Banking sign on details so we can authenticate you for security purposes.
If you haven’t done so already, you can register for NAB Internet Banking.
Once you’ve registered for Internet Banking and have the sign on details, you can submit the Direct Debit Cancellation Request. After you’ve submitted the request we’ll block the direct debit within 2 business days. We’ll let the merchant know that the direct debit has been cancelled, and we’ll also confirm our cancellation of your direct debits with you via email.
If you have a joint account, it’s best if you give us a call to request cancellation of these direct debits. Please also call us if you have direct debits which cover more than one service from the same merchant (e.g. multiple insurance policies from the one provider).
Over the phone
If you’re having trouble submitting the online cancellation form, or it’s a complicated request, give us a call to cancel your direct debit.
Visit us in a branch
You can visit us in a branch or at a business banking centre to cancel a direct debit. You’ll need to fill out and submit the direct debit cancellation form to us when you’re in the branch. To make the process faster you can print and fill out the direct debit cancellation form (PDF, 220KB), at home and bring it with you.