NAB Debit Card cancellation information - NAB

Changes to NAB Debit Card

Where existing NAB Debit Cards are linked to accounts, we’ll inform the account holders about how this change will impact them.

  • We’re not closing your linked NAB transaction account. Your BSB and account number will stay the same.

What this means for you

  1. Cardholders can continue using the NAB Debit Card until the cancellation date in your communication.
  2. If the existing NAB Debit Card is due to expire, cardholders will still receive a replacement card which can be used up until the cancellation date on your communication.
  3. If the existing NAB Debit Card is lost or stolen, you can still block the card. If the card is blocked:
    - you won’t be able to request a replacement card;
    - if you want to continue to have card access in these circumstances, you may be eligible to apply for a new NAB Visa Debit Card.  Find out more  about whether you are eligible to apply for a NAB Visa Debit Card.
  4. Please ensure cardholders destroy the physical NAB Debit Card by the cancellation date outlined in our communication to you. Cut it in half, making sure you cut through the card number, magnetic strip and microchip.

How to access money from your account

You can still access money in your account by:

  • transferring funds from your linked account to another account using NAB Internet Banking and the NAB app
  • linking your account to another NAB card to use at an ATM or EFTPOS (see more details below)

NAB transaction accounts

NAB Cash Manager accounts

  • NAB Cash Manager accounts are not eligible to be issued a new NAB Visa Debit card. 
  • However, if you have an existing NAB Visa Debit card, you may be able to link your NAB Cash Manager account to this card.
  • Contact your banker or visit a NAB branch to discuss your options and to link your account to an existing eligible card.

NAB Flexiplus Mortgage accounts

  • NAB Flexiplus Mortgage accounts are not eligible to be issued a NAB Visa Debit card. 
  • If you have an existing NAB Visa Debit card, you may be able to link your NAB Flexiplus Mortgage account to this card.
  • Contact your banker or visit a NAB branch to discuss your options and to link your account to an existing eligible card.
  • Even though our Personal Transaction and Savings Account terms and conditions indicate that a NAB Debit card can be used to access a line of credit account, NAB Debit Cards won’t be available for Flexiplus customers from the cancellation date outlined in our communication to you. If you hold an existing NAB Debit card, you won’t be able to use it after the cancellation date.

Portfolio and Private Portfolio linked sub-accounts

  • Portfolio and Private Portfolio linked sub accounts are not eligible to be issued a NAB Visa Debit card.
  • If you have an existing NAB Visa Debit card issued to an eligible account, you may be able to link your Portfolio linked sub-account to this card.
  • Contact your NAB banker or visit a NAB branch to discuss your options and to link your account to an existing eligible card.
  • Even though our Personal Transaction and Savings Account terms and conditions indicate that a NAB Debit card can be used to access a line of credit account, NAB Debit cards won’t be available for Portfolio customers from the cancellation date outlined in a communication we will send you about the cancellation of the card. If you hold an existing NAB Debit card, you won’t be able to use it after the cancellation date.

NAB business transaction account

  • Link your eligible business transaction account to an existing NAB Business Visa Debit Card.
  • Apply for a new NAB Business Visa Debit Card if your business requires one.
  • View more information about the NAB Business Visa Debit Card, contact your banker, or visit a NAB branch to discuss your options and link your account.

Important information