Changes to NAB Debit Card

We'll inform existing NAB Debit cardholders about how this change will impact them.

  • We’re not closing your linked NAB transaction account. Your BSB and account number will stay the same.

What this means for you

  1. You can continue using your NAB Debit Card until the cancellation date in your communication.
  2. If your existing NAB Debit Card is due to expire, you’ll still receive a replacement which you can use up until the cancellation date on your communication.
  3. If your existing NAB Debit Card is lost or stolen, you can still block your card and request a replacement card up until the cancellation date on your communication.
  4. Please destroy your physical NAB Debit Card by the cancellation date outlined in our communication to you. Cut it in half, making sure you cut through the card number, magnetic strip and microchip.

How to access money from your account

You can still access money in your account by:

  • transferring funds from your linked account to another account using NAB Internet Banking and the NAB app
  • linking your account to another NAB card to use at an ATM or EFTPOS (see more details below)

NAB transaction accounts

  • Link an existing NAB Visa Debit card or NAB credit card to your transaction account by contacting your banker or visit a NAB branch.
  • If you’re eligible to apply for a new NAB Visa Debit card or credit card, you can link it to your transaction account.

NAB Cash Manager accounts

  • NAB Cash Manager accounts are not eligible to be issued a new NAB Visa Debit card. 
  • However, if you have an existing NAB Visa Debit card or NAB Visa credit card, you may be able to link your NAB Cash Manager account to either of these cards.
  • Contact your banker or visit a NAB branch to discuss your options and to link your account to an existing eligible card.

NAB Flexiplus Mortgage accounts

  • NAB Flexiplus Mortgage accounts are not eligible to be issued a NAB Visa Debit card. 
  • If you have an existing NAB Visa Debit card or NAB Visa credit card, you may be able to link your NAB Flexiplus Mortgage account to either of these cards.
  • Contact your banker or visit a NAB branch to discuss your options and to link your account to an existing eligible card.
  • Even though our Personal Transaction and Savings Account terms and conditions indicate that a NAB Debit card can be used to access a line of credit account, NAB Debit Cards won’t be available for Flexiplus customers from the cancellation date outlined in our communication to you. If you hold an existing NAB Debit card, you won’t be able to use it after the cancellation date.

Portfolio and Private Portfolio linked sub-accounts

  • Portfolio and Private Portfolio linked sub accounts are not eligible to be issued a NAB Visa Debit card.
  • If you have an existing NAB Visa Debit card or NAB credit card issued to an eligible account, you may be able to link your Portfolio linked sub-account to either of these cards.
  • Contact your NAB banker or visit a NAB branch to discuss your options and to link your account to an existing eligible card.
  • Even though our Personal Transaction and Savings Account terms and conditions indicate that a NAB Debit card can be used to access a line of credit account, NAB Debit cards won’t be available for Portfolio customers from the cancellation date outlined in a communication we will send you about the cancellation of the card. If you hold an existing NAB Debit card, you won’t be able to use it after the cancellation date.

NAB business transaction account

  • Link your eligible business transaction account to an existing NAB Business Visa Debit Card or NAB business credit card.
  • Apply for a new NAB Business Visa Debit Card if your business requires one.
  • View more information about the NAB Business Visa Debit Card, contact your banker, or visit a NAB branch to discuss your options and link your account.

Important information