COVID-19 support for home owners

We’re here to help - our home loan customers can request support online.

As many of our customers deal with the growing challenges of Coronavirus (COVID-19), our priority is clear: to support you in any way we can.

Please see the options we have available to assist you with your home loan repayments.

Did you know that more than one third of NAB customers are currently ahead of their home loan repayments or have access to savings in an oﬀset? If you are one of these customers, then you might be able to reduce your current repayments or use your oﬀset or redraw to get access to additional money.

How to know if you’re ahead on your repayments

Log into the NAB app
Select your home loan from your account list
On the banner screen you can view available redraw – this is the amount you are ahead of your required repayments

How to change your repayments

Log into the NAB app
Select your home loan from the account list
Click on the scheduled tab
Select the repayment you wish to change (direct debit or transfer)
Click on modify and follow the steps to change repayments

Note: You’ll need an existing NAB direct debit or a recurring transfer set up from a NAB account to use the app. If you need help, you can submit a request for support online with our specialist team. Alternatively, you can contact NAB on 13 22 65 for support, but please be conscious that the Contact Centre is currently experiencing high demand and longer than usual response times.

How to access redraw

Log into the NAB app
Select your home loan from your account list
On the banner you can view your available redraw
Tap the redraw button on the top right, then follow the steps

Note: You have to have paid ahead by more than $500 to access redraw on the app.

How to access oﬀset

Log into the NAB app
Select your home loan from your account list
Tap the manage button on the top right
Scroll down to linked offset accounts
This will show you the amount you have available in your offset

If you do not have the NAB app, you can download it via the App store or Google Play. Alternatively, you can submit a request for support online with our specialist team or contact NAB on 13 22 65 for support, but please be conscious that the Contact Centre is currently experiencing high demand and longer than usual response times. The quickest way to make changes is via the NAB app.

To give some extra breathing room, eligible customers can access a home loan repayment pause for up to six months.

To find out if this option is right for you, please speak to your banker or submit a request for support online with our specialist team. Alternatively, you can contact NAB on 13 22 65 for support, but please be aware that the Contact Centre is currently experiencing high demand and longer than usual response times.

How it works

Eligible customers can pause their home loan repayments for up to six months (including a customer checkpoint).
Eligibility applies to all NAB home loan customers (Owner Occupiers and/or Investors) who have either Principal and Interest or Interest-Only repayments. Note this excludes Line of Credit (NAB FlexiPlus and Portfolio Facility) and Interest in Advance products.
During a repayment pause, interest on your loan continues to be calculated and accrues in accordance with your loan contract.

Further support

Please call NAB Customer Care on 1300 683 106 between Monday to Friday 8am-8pm or Saturday 9am-1pm (AEST/AEDT) if you wish to discuss:

where you have more than one NAB home loan account and want to pause repayments for some but not all your accounts
concerns you might have about your eligibility or other NAB banking products such as credit cards, personal loans or business products
if you need to pause your repayments for more than six months.

Please note: After a repayment pause ends, you will be required to bring your account up-to-date over the remaining term of the loan. This will result in repayments being adjusted (i.e. the amount required may be higher than current repayments and will incur a higher amount of interest over the life of the loan).

As we all come to terms with the growing challenges of the Coronavirus pandemic, our focus is clear, to support you with your financial needs in any way we can for both business owners and home owners.