HOW NAB’S HELPING PERSONAL LOAN CUSTOMERS

As many of our customers deal with the growing challenges of Coronavirus (COVID-19), our priority is clear: to support you in any way we can. Please see the following ways we can assist with your personal loan.

Are you Ahead of your personal loan repayments?

If you’re ahead on your personal loan repayments, then you might be able to reduce your current repayments or use your redraw to get access to additional money.

Further Support

If you’re experiencing financial difficulty or can’t make the minimum monthly payment, please call NAB Customer Care on 1300 683 106 between Monday to Friday 8am to 8pm or Saturday 9am to 1pm (AEST/AEDT).

FAQ’s for personal loan customers

How do I check my minimum repayment in the NAB app?

  1. Log into the NAB app.
  2. Select your personal loan from your account list.
  3. Tap the ‘Options’ menu in the top right-hand corner and select View account details.
  4. Under ‘Repayments’, you'll see your contracted minimum repayment amount.

Can I change my repayments in the NAB app or through NAB Internet Banking?

If you have an existing recurring transfer set up from a NAB account, you can change your repayment in the NAB app.

iOS devices:

  1. Log into the NAB app.
  2. Select your personal loan.
  3. Select the Scheduled tab.
  4. Select the scheduled payment you’d like to change.
  5. At the bottom, select Modify payment and follow the steps to change repayments.

Android devices:

  1. Log into the NAB app.
  2. Select My Payments.
  3. Select the payment you wish to change.
  4. Select Modify Payment and follow the steps to change repayments.

If you have set up a Direct Debit repayment, you can request to amend this repayment via:

  • secure message in NAB Internet Banking
  • live chat in NAB Internet Banking (between 7am - 9pm AEST)
  • calling us on 13 22 65.*

*We’re experiencing high call volumes, so making changes in the NAB app or NAB Internet Banking is the easiest way to save you unnecessary wait times.

How do I check if I’m ahead on my repayments for redraw?

If you have a variable rate personal loan and you’re currently ahead of your repayments, you can access your redraw balance through the NAB app.

  1. Log into the NAB app.
  2. Select your personal loan from your account list.
  3. If redraw is available, you can view Available redraw on the banner screen - this is the amount that you can redraw.
  4. Select Redraw (on the top right), then follow the steps.

I have Personal Loan Cover. Where I can find more information about the loan cover and claim process?

If you believe that you have Personal Loan Cover on your personal loan and you’ve become disabled, critically ill or involuntarily unemployed – you can phone MLC Limited to discuss making a claim on 1300 125 246.

Any advice contained is general only and does not consider your needs or personal circumstances. Please refer to the relevant PDS (PDF, 455KB) or disclosure document and consider your own situation before making a decision.

Note: Remember to check in with your insurers – you might have cover in your super fund, for example, that could provide support if you’ve lost your job, or if you’re ill or injured and unable to work.

Will there be further relief options for personal loans?

We’re here to help you. If you don’t think you can make your minimum monthly personal loan payment and require additional support, then the NAB Customer Care team can help. Submit our hardship form and we’ll be in touch. Or you can call on 1300 683 106 to discuss your options. We’re experiencing high call volumes, so the Hardship form is the easiest way to get in touch with us to save you unnecessary wait times.

How we're supporting you

As we all come to terms with the growing challenges of the COVID-19 (Coronavirus), our focus is clear, to support you with your banking needs, in any way we can.

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Important information

Information is correct as at 1 April 2020 and is subject to change. Applications for credit are subject to NAB’s credit approval criteria. Terms and Conditions apply to all NAB products and are available at nab.com.au, on application or by calling us. Fees and charges are payable. National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686 (NAB).