We’re working hard to fix mistakes we’ve made and provide customers with refunds when things have gone wrong. You may hear this process described as ‘customer-related remediation’.
If you’re a current or former NAB customer affected by a remediation and you’re not satisfied with the outcome after speaking to us, you can contact the Australian Financial Complaints Authority (AFCA) for further assistance on 1800 931 678, by email or at afca.org.au.
We recommend contacting AFCA within six months from the date at the top of your letter, as time limits might apply. You can find out more about time limits by visiting the AFCA website.
The information on this page is not relevant to the remediation programs conducted by the Wealth division. Find out more about these programs on our Wealth remediation page.