Our remediation projects
We want to make it right for our customers. Read more about our remediation projects and how you can contact us if you think you may have been affected.
NAB’s Customer Advice Review
Read about our Customer Advice Review, the reasons why it was established and how you can contact us if you think you've been affected by the issues raised in the review.
Customer remediation
Our customer remediation program is working hard to fix our mistakes. Learn how.
NAB wealth remediation
Learn about our wealth remediation program.
RBA announcement
Read about the Reserve Bank of Australia’s most recent cash rate announcement.
Other bank news
Learn more about new banking services or changes to existing bank services that may affect you.
- Account name verification for online payments
- Cross Border Original Credit Transaction changes
- Verify your digital identity using ConnectID
- Share your data securely using Open Banking
- Our acquisition of Citi’s Australian consumer business
- Australia is phasing out cheques
- Information on the closure of Diners Club Australia products
- Latest fraud and scams alerts
- All our media releases from NAB News , opens in new window
Service availability
Read about service availability and outages for our payment systems.
Contact us
Use our Customer Support Tool
Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.
Chat to us online
Our virtual assistant can help answer your general enquiries or transfer you to a specialist.
Stay in touch on social media
Connect with our social profiles online.
Important information
Apologies but the Important Information section you are trying to view is not displaying properly at the moment. Please refresh the page or try again later.