Our remediation projects
We want to make it right for our customers. Read more about our remediation projects and how you can contact us if you think you may have been affected.
NAB’s Customer Advice Review
Read about our Customer Advice Review, the reasons why it was established and how you can contact us if you think you've been affected by the issues raised in the review.
Customer remediation
Our customer remediation program is working hard to fix our mistakes. Learn how.
NAB wealth remediation
Learn about our wealth remediation program.
RBA announcement
Read about the Reserve Bank of Australia’s most recent cash rate announcement.
Protecting your identity
Confirming your details
Learn how and why we need you to confirm your details.
Identity verification
NAB Identity Protect is responsible for identity verification to meet regulatory requirements and keep you and your accounts safe. Learn more about the work they do.
ConnectID and your digital identity
You can use your personal information to verify who you are. Find out how using ConnectID..
Other bank news
Learn more about new banking services or changes to existing bank services that may affect you.
- Adverse Publicity Notice
- Account name verification for online payments
- Cross Border Original Credit Transaction changes
- Share your data securely using Open Banking
- Australia is phasing out cheques
- Information on the closure of Diners Club Australia products
- Latest fraud and scams alerts
- All our media releases from NAB News , opens in new window
Service availability
Read about service availability and outages for our payment systems.
Contact us
Use our Customer Support Tool
Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.
Message us online
NAB Messaging is available to answer your questions in a secure environment.
- Log into NAB Internet Banking or the NAB app.
- Select the NAB Messaging icon.
- Select Start Conversation.
Stay in touch on social media
Connect with our social profiles online.
Important information
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