Our remediation projects

We want to make it right for our customers. Read more about our remediation projects and how you can contact us if you think you may have been affected.

NAB’s Customer Advice Review

Read about our Customer Advice Review, the reasons why it was established and how you can contact us if you think you've been affected by the issues raised in the review.

Customer remediation

Our customer remediation program is working hard to fix our mistakes. Learn how.

NAB wealth remediation

Learn about our wealth remediation program.

RBA announcement

Read about the Reserve Bank of Australia’s most recent cash rate announcement.

View latest announcement

Protecting your identity

Confirming your details

Learn how and why we need you to confirm your details.

Identity verification

NAB Identity Protect is responsible for identity verification to meet regulatory requirements and keep you and your accounts safe. Learn more about the work they do.

ConnectID and your digital identity

You can use your personal information to verify who you are. Find out how using ConnectID..

Other bank news

Learn more about new banking services or changes to existing bank services that may affect you.

Service availability

Read about service availability and outages for our payment systems.

Quarterly data on our payment services availability

Contact us

Use our Customer Support Tool

Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.

Customer Support Tool

Chat to us online

Our virtual assistant can help answer your general enquiries or transfer you to a specialist.

Start chatting

Stay in touch on social media

Connect with our social profiles online.

Find our profiles

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