Restrict gambling transactions on your NAB cards

If you'd like to speak to us about restricting gambling transactions and getting back in control of your finances, call NAB Customer Support on 1300 308 175 8am to 7pm, Monday to Friday (AEST/AEDT). If you’re experiencing financial difficulty our customer care kit has some useful resources.

If you're concerned about your gambling, or someone else’s, you can visit Gambling Help Online or call 1800 858 858 for information and support. It's a free and confidential service.

The gambling restriction can be turned on and off using the NAB app. Make sure you have the latest version of the NAB app installed.

1. Log into the NAB app.
2. Select Cards.
3. Tap the debit or credit card you want to update.
4. Tap Usage controls.
5. Select Gambling restrictions.
6. Tap the toggle to turn gambling restrictions on or off.
7. Read the notice and tap Confirm.

You can also call NAB Customer Support on 1300 308 175 between the hours of 8am to 7pm, Monday to Friday (AEST/AEDT).

It will take 48 hours to update your preferences if you choose to turn-off gambling restrictions.

If you change your mind within 48 hours, you can cancel your request to turn gambling restrictions on or off.

1. Log into the NAB app.
2. Select Cards.
3. Tap the debit or credit card you want to update.
4. Tap Usage controls.
5. Select Gambling restrictions.
6. Tap Cancel request.
7. Read the notice and tap Confirm.

The gambling restriction applies to certain gambling transactions on your NAB Visa credit card or NAB Visa debit card. For credit cards, it includes cash advances and cash transfers from your credit card account.

This covers most gambling transactions (including gambling refunds and winnings) where ‘credit’ is selected and/or you use your card number to complete the transaction.

Situations where the gambling restriction doesn’t apply include:

• Eftpos transactions where ‘SAV’ or ‘CHQ’ is selected unless via the NAB app, you disabled gambling (using the gambling restriction) and have disabled other card controls including online transactions, contactless payments or overseas card use.
• Cash withdrawals made using your NAB Visa Debit Card.
• Transactions with merchants who are not identified by us as gambling merchants.
• Transactions made when our systems are down or the merchant terminal is unable to obtain online authorisations.

NAB Traveller Cards and NAB Debit Cards¹ are not eligible for this service.

Some gambling transactions are permanently restricted on NAB Visa Debit cards for customers under 18. This includes most online and contactless gambling transactions. The gambling restriction will apply an additional restriction to most gambling transactions where ‘credit’ is selected, and/or you use your card number to complete the transaction.

NAB Visa Credit cards

If a primary cardholder and additional card holder share the same card number, only the primary card holder can apply the gambling restriction. If the gambling restriction applies to one card, it will automatically apply to both cards.

If a primary cardholder and additional cardholder have different card numbers:

• the additional card holder can apply the gambling restriction to their card
• the primary cardholder can apply the gambling restriction to either or both their card and the additional card.

If you’re not sure which type of card you have, check with us.

NAB Visa Debit cards

NAB Visa Debit cardholders can restrict gambling transactions on their own NAB Visa Debit card.

Other people who may be able to apply the gambling restriction include:

• People who hold a Power of Attorney. They may be able to request to apply the gambling restriction by calling NAB Customer Support on 1300 308 175 between the hours of 8am – 7pm Monday to Friday (AEST/AEDT).
• People who have third-party access to another person’s internet banking and they have a personal NAB Visa Debit or credit card. They can apply the gambling restriction to their card via the NAB app.