RESTRICT GAMBLING TRANSACTIONS ON YOUR NAB CARDS

Our Gambling Restriction option provides you with greater control over spending on your personal NAB Visa Credit and Debit Cards.

When activated, this restriction blocks most gambling transactions, which includes:

  • sports betting
  • casino games
  • lottery tickets
  • online gambling.

To activate the Gambling Restriction, call our NAB Assist Team on 1300 308 175 between the hours of 8am – 8pm, Monday to Friday (AEST/AEDT).

What you need to know about the Gambling Restriction

How does the Gambling Restriction work?

Once activated, the Gambling Restriction will block most gambling transactions, such as sports betting, casino games, lottery tickets and online gambling. This includes contactless transactions.

On request, our NAB Assist team will apply the block immediately.

Please be aware, we can’t block all gambling transactions. For example, we can’t block gambling transactions made when our systems are down.

Personal NAB Visa Credit Cards

The gambling restriction applies to:

  • most gambling transactions, including online gambling or TAB transactions where 'credit' is selected. (this includes contactless transactions)
  • cash advances and withdrawals
  • transfers to another NAB account
  • transfers to another account or third party.

The gambling restriction doesn't apply to:

  • EFTPOS gambling transactions where 'savings' or 'cheque' is selected
  • transactions on linked accounts.

Personal NAB Visa Debit Cards

The gambling restriction applies to:

  • most gambling transactions, including online gambling or TAB transactions where 'credit' is selected. (This includes contactless transactions).

The gambling restriction doesn't apply to:

  • EFTPOS gambling transactions where 'savings' or 'cheque' is selected
  • cash withdrawals
  • transfers to another NAB account
  • transfers to another account or third party
  • transactions on linked accounts.

NAB Traveller Cards and NAB Debit Cards1 are not eligible for this service.

Are all gambling transactions restricted?

The Gambling Restriction places a block on most transactions that take place on an EFTPOS machine and/or website registered under the 'gambling' merchant category code2. This includes most sports betting, casino games, lottery tickets and online gambling.

We can’t block any transactions that aren't registered under the 'gambling' merchant category code or any gambling transactions that aren't sent to us for authorisation. This includes gambling transactions made when our systems are down. You'll continue to be responsible for all charges on your card.

What cards can I activate the Gambling Restriction on?

  • The Gambling Restriction option is available on all personal Visa credit cards and debit cards.
  • NAB Traveller Cards and NAB Debit Cards1 are not eligible for this service.

Who can apply the Gambling Restriction?

Visa Credit Cards

Primary and additional cardholders can request a gambling restriction to be applied on their own credit card.

A primary cardholder can also request to place a gambling restriction on the additional cardholder’s card.

Visa Debit Cards

Debit cardholders can request a gambling restriction to be applied on their own Visa Debit Card.

Can I remove my Gambling Restriction?

If you wish to remove the Gambling Restriction from your NAB Visa Credit or Debit card, please call NAB Assist on 1300 308 175 between the hours of 8am – 8pm Monday to Friday (AEST/AEDT).

Removing the restriction will take up to 3 business days3.

How do I request and remove a Gambling Restriction?

To request or remove a restriction, call NAB Assist on 1300 308 175 between the hours of 8am – 8pm Monday to Friday (AEST/AEDT).

Gambling help

If you're concerned about your gambling, or someone else’s, you can visit Gambling Help Online or call 1800 858 858 for information and support. It's a free and confidential service.

Important information

1NAB Debit Card is only available for use in stores and at ATMs in Australia. This card can't be used overseas or for online transactions.

2A merchant category code is used by businesses to classify the type of goods or services it provides. They are assigned by merchant type or by merchant name. A merchant category code is assigned by the card company when the business first starts accepting cards as a form of payment.

3We may, at our discretion choose to extend the delay.

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