Customer Care Kit

For help with money worries and to review financial hardship options for your lending accounts (e.g. credit cards, personal loans, home loans, business loans), contact our NAB Assist Team on 1800 701 599 (personal lending) or 1300 961 577 (business lending).

For customers on a low income, we have a range of low to no interest loans in partnership with Good Shepherd Microfinance Australia New Zealand.

Money Smart is an Australian Government initiative that provides free tools, tips and guidance to help Australians take control of their money and focus on what really matters.

National Debt Helpline is a not-for-profit service that provides free, independent and confidential financial counselling to help people tackle their debt problems and get back on track.

Way Forward is a not-for-profit organisation whose sole purpose is to help people manage and repay their debts. Visit the Way Forward website if you have debts across multiple banks, are experiencing financial difficulty and would benefit from someone working with the banks on your behalf.

Gambling Help Online is a free, confidential service run by the Australian Government. It’s available 24 hours a day, 7 days a week for anyone affected by gambling. Otherwise, if you're concerned about your gambling, or someone else’s, call our NAB Customer Support Hub on 1300 308 175. You can also find out how we’re helping with gambling restrictions on your cards.

CreditSmart.org.au is an online self-help resource designed by the Australian Retail Credit Association. The information, tools and strategies on the site are designed to help you understand credit reporting and how you can view, control or repair your credit information. Further information on the impact of COVID-19 is also available.

As part of our commitment to supporting our customers at this extraordinary time, we’ve extended access to MyCoach to NAB customers until September. This provides customers with access to three independent, professional counselling sessions to help manage challenging issues and enhance emotional wellbeing. Please call 1300 574 759 to speak with a Benestar Clinician.

Beyond Blue is a not-for-profit charity organisation that provides information and support to help everyone in Australia achieve their best possible mental health.

Head to Health is an Australian Department of Health initiative. It brings together apps, online programs, online forums and phone services to help you find digital mental health organisations, information and resources to help improve your wellbeing or help someone you care about.

Lifeline is a national charity that provides all Australians experiencing a personal crisis with access to 24- hour crisis support and suicide prevention services.

Services Australia is an Australian Government department that can provide social work services and support for people going through difficult times.

R U OK? is a suicide prevention charity that aims to inspire and empower everyone to meaningfully connect with the people around them and start a conversation with anyone who may be struggling.

My Aged Care is the Australian Government’s starting point to plan for someone's aged care journey. It locates government funded services for help around the house or aged care homes.

If you would like to talk to NAB about not being safe at home, call our NAB Assist Customer Support Hub (1300 308 175) or connect with one of the services below.

Ask Izzy is an A-Z directory of community services supports. This includes emergency housing, meals, money, legal advice, domestic and family violence support and more.

1800 RESPECT exists to support anyone at risk of – or who has been impacted by – sexual assault, domestic or family violence. Confidential support, counselling and information is available by calling 1800 737 732, 24 hours a day, 7 days a week or by visiting their website. They can also direct you to local support services.

If you or someone you know may be at risk of, or experiencing elder abuse, call the National Elder Abuse Helpline on 1800 ELDERHelp (1800 353 374). This number will direct you to a state-based service.

If you or someone you know lives with a disability and may be at risk of, or experiencing abuse or neglect, call the National Disability Abuse and Neglect Hotline 1800 880 052 or send an email to: hotline@workfocus.com to report it and seek assistance.

Relationships Australia is a community-based, not-for-profit organisation that provides relationship support services for all people in Australia. The organisation focusses on counselling, dispute resolution and supporting people in building positive and respectful relationships.

Find out how NAB is responding to domestic violence and the support we offer.

Being unemployed can be difficult, see below services to help you manage your finances and or find a new job.

The Centrelink Payment and Service Finder is a useful tool to see what government payments and/or services you may be eligible for.

The Australian government’s Jobactive website can direct you to many jobs available in both the public and private sector. For those looking to start their own business, Jobactive can also assist with information on where and how to begin.

myfuture is an online resource designed by Education Services Australia to help shape your future and make the right career decision. It has information on different industries and their career opportunities, career planning, preparing for an interview, developing a cover letter and more.

Sometimes we may need to seek expert assistance to help us understand and support our rights. See support services below to help you do just that.

Community Legal Centres Australia (CLCA) is an independent, not-for-profit, community-based organisation that provides free general legal assistance from more than 170 centres across Australia to help people in their local community.

To learn about your workplace rights and obligations in Australia, including your pay and other entitlements, visit the Fair Work Ombudsman website.

Ask Izzy is an A-Z directory of community services supports. This includes emergency housing, meals, money, legal advice, domestic and family violence support and more.