Financial difficulty? Call NAB Assist

More about how we can help you with financial hardship.

If you're overseas call +61 3 9322 7000 Mon-Fri 8am - 8pm (AEST/AEDT).

If you have been affected by Coronavirus (COVID-19) we have a range of different ways we can support you through this difficult time.

NAB Assist

You've got our support when times are tough. | View transcript (DOCX, 14KB)

NAB Assist Home Loan Check-in

You're never alone – let us know how we can continue to help. | View transcript (DOCX, 13KB)

Our Support Options

For all general banking enquiries over the phone, including translation services for non-English speaking customers, contact Direct Consumer Servicing on 13 BANK (13 22 65). Otherwise our top online banking enquiries may also help you.

If you are experiencing a vulnerability that impacts your ability to complete your banking, contact our NAB Assist Customer Support Hub on 1300 308 175.

Our NAB Indigenous Customer Service Line is now available at 1800 966 100  to support Aboriginal and Torres Strait Islander customers or those living in remote locations.

To find out what other support we have available at NAB, read our life moments articles.

Support for you

Anyone can experience financial difficulties and other vulnerabilities, so it’s okay to need a little help sometimes.

The earlier you get in touch with us, the better we’ll be able to understand your situation and offer you further support.

As everyone and every situation is different, once we get an understanding of your situation we can help you find the right solutions for you.

See our Customer Care Kit below to help you navigate through life’s moments.

Stressed about money

For help with money worries and to review financial hardship options for your lending accounts (e.g. credit cards, personal loans, home loans, business loans), contact our NAB Assist Team on 1800 701 599 (personal lending) or 1300 961 577 (business lending).

For customers on a low income, we have a range of low to no interest loans in partnership with Good Shepherd Microfinance Australia New Zealand.

Money Smart is an Australian Government initiative that provides free tools, tips and guidance to help Australians take control of their money and focus on what really matters.

National Debt Helpline is a not-for-profit service that provides free, independent and confidential financial counselling to help people tackle their debt problems and get back on track.

Way Forward is a not-for-profit organisation whose sole purpose is to help people manage and repay their debts. Visit the Way Forward website if you have debts across multiple banks, are experiencing financial difficulty and would benefit from someone working with the banks on your behalf.

Gambling Help Online is a free, confidential service run by the Australian Government. It’s available 24 hours a day, 7 days a week for anyone affected by gambling. Otherwise, if you're concerned about your gambling, or someone else’s, call our NAB Customer Support Hub on 1300 308 175. You can also find out how we’re helping with gambling restrictions on your cards.

Taking care of your health

As part of our commitment to supporting our customers at this extraordinary time, we’ve extended access to MyCoach to NAB customers until September. This provides customers with access to three independent, professional counselling sessions to help manage challenging issues and enhance emotional wellbeing. Please call 1300 574 759 to speak with a Benestar Clinician.

Beyond Blue is a not-for-profit charity organisation that provides information and support to help everyone in Australia achieve their best possible mental health.

Head to Health is an Australian Department of Health initiative. It brings together apps, online programs, online forums and phone services to help you find digital mental health organisations, information and resources to help improve your wellbeing or help someone you care about.

Lifeline is a national charity that provides all Australians experiencing a personal crisis with access to 24- hour crisis support and suicide prevention services.

Services Australia is an Australian Government department that can provide social work services and support for people going through difficult times.

R U OK? is a suicide prevention charity that aims to inspire and empower everyone to meaningfully connect with the people around them and start a conversation with anyone who may be struggling.

My Aged Care is the Australian Government’s starting point to plan for someone's aged care journey. It locates government funded services for help around the house or aged care homes.

Safety in your home

If you would like to talk to NAB about not being safe at home, call our NAB Assist Customer Support Hub (1300 308 175) or connect with one of the services below.

Ask Izzy is an A-Z directory of community services supports. This includes emergency housing, meals, money, legal advice, domestic and family violence support and more.

1800 RESPECT exists to support anyone at risk of – or who has been impacted by – sexual assault, domestic or family violence. Confidential support, counselling and information is available by calling 1800 737 732, 24 hours a day, 7 days a week or by visiting their website. They can also direct you to local support services.

If you or someone you know may be at risk of, or experiencing elder abuse, call the National Elder Abuse Helpline on 1800 ELDERHelp (1800 353 374). This number will direct you to a state-based service.

If you or someone you know lives with a disability and may be at risk of, or experiencing abuse or neglect, call the National Disability Abuse and Neglect Hotline 1800 880 052 or send an email to: hotline@workfocus.com to report it and seek assistance.

Relationships Australia is a community-based, not-for-profit organisation that provides relationship support services for all people in Australia. The organisation focusses on counselling, dispute resolution and supporting people in building positive and respectful relationships.

Find out how NAB is responding to domestic violence and the support we offer.

Finding work

Being unemployed can be difficult, see below services to help you manage your finances and or find a new job.

The Centrelink Payment and Service Finder is a useful tool to see what government payments and/or services you may be eligible for.

The Australian government’s Jobactive website can direct you to many jobs available in both the public and private sector. For those looking to start their own business, Jobactive can also assist with information on where and how to begin.

myfuture is an online resource designed by Education Services Australia to help shape your future and make the right career decision. It has information on different industries and their career opportunities, career planning, preparing for an interview, developing a cover letter and more.

Know your rights

Sometimes we may need to seek expert assistance to help us understand and support our rights. See support services below to help you do just that.

Community Legal Centres Australia (CLCA) is an independent, not-for-profit, community-based organisation that provides free general legal assistance from more than 170 centres across Australia to help people in their local community.

To learn about your workplace rights and obligations in Australia, including your pay and other entitlements, visit the Fair Work Ombudsman website.

Ask Izzy is an A-Z directory of community services supports. This includes emergency housing, meals, money, legal advice, domestic and family violence support and more.

Support for your business

Whether you operate an established business or start-up, there are unforeseen life events and circumstances that can impact your business and trigger financial difficulties. Our NAB Assist Business Solutions teams can discuss and review a range of options and supports with you to help your business bounce back from financial challenges. Simply call our Business Solutions team on 1300 881 661 to speak with an advisor and review your options.

Or, to help take the guess work and stress out of some of your business challenges, refer to the Support for your business section below for further information.

Business services

Heads Up provides a range of resources, information and advice for individuals and organisations to help create a mentally healthy workplace.

The Rural Financial Counselling Service is a free, specialised financial counselling service located in key agricultural communities in Australia to help you make the right decisions for your business.

Small Business Mentoring Service is a not-for-profit association connecting you with business mentors to seek advice and expertise.

The Australian Small Business and Family Enterprise Ombudsman can assist and advocate for small businesses and family enterprises to enable them to grow and thrive.

The Australian Government has a portal of support for businesses in Australia. It can help you find information on grants, services and support to help your business succeed.

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