If you’re not satisfied with the financial difficulty assistance we’ve provided, you can contact our NAB Resolve team. They’re here to listen to your feedback and help you work through difficult issues.
National Australia Bank
General Manager, NAB Resolve
Reply Paid 2870
If your concerns haven't been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA).
AFCA is an external dispute resolution (EDR) scheme to deal with complaints from consumers in the financial system. AFCA provides fair and independent financial services complaint resolution that's free to consumers.
You can contact AFCA:
Australian Financial Complaints Authority
GPO Box 3, Melbourne, VIC 3001
It's important that you have spoken to NAB Resolve first as AFCA will encourage you to work with us before they look at your case.