4 steps to follow

What happens next?

Other things you'll need to know

Terms explained

Throughout this process you'll come across many unfamiliar terms. We've explained the most common ones so it's easier for you to understand.

Contact us

Here's how you can contact us:

NAB Bereavement Support

GPO BOX 2067

Melbourne Victoria 3001

If your family member or friend had any business with the following, you’ll need to contact them separately so they can finalise their accounts:

NAB Insurance - 13 22 95

NAB Cash Manager - 1800 036 171

NAB OnLine Trading - 13 13 80

Customer Care - 1800 701 599

National Australia Trustees - 1800 036 172

NAB Shareholder Services - 1300 367 647

NAB Business accounts - 13 10 12

NAB Broker (previously Homeside) - 13 22 18

Ubank - 13 30 80

MLC - 13 26 52
You can also contact MLC Trustee Claims if you're unsure if your family member or friend held an insurance policy or had superannuation with MLC.

Don't forget you'll also need to contact a number of other organisations like phone companies, gas and electricity, council rates, Australian Taxation Office (ATO) etc.

National Australia Trustees

National Australia Trustees have years of expertise dealing with the complexities of estate administration and other trustee services.

Support quick links

Need further support?

Here's a list of organisations to contact for more support and advice.

Financial Hardship

We can offer you help if you're experiencing financial difficulty.

Financial advice

If you've inherited money and need help with what to do with it, we can help you.

We're ready to help you

NAB Bereavement Support

Mon-Fri 8am - 5pm (AEST/AEDT)
If you're overseas call +61 03 9208 5577