None of us like paying late payment fees on our credit cards. The good news is there are simple ways to avoid late or missed payments that we can share with you. Here are our tips to help you avoid missing a credit card payment and being charged a late payment fee.

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  • Your credit card statement tells you exactly when your payment is due and how much you need to pay. Check it each month.
  • Change from paper statements to online statements to avoid mail delivery delays that might result in less time to pay.
  • You can easily set up payment reminders using NAB Internet Banking.
  • An automatic payment arrangement is a good way to avoid missing a payment. Just make sure you always have enough money in your account to cover the payment.

Check your credit card statement

To avoid a late payment fee you need to pay your ‘Total minimum monthly payment’ by the statement ‘Due date’. Just remember, making the minimum payment by the due date is not enough to avoid paying interest.

You can find your ‘Total minimum monthly payment’ and ’Due date’ information within the Payment details section on your statement.

Online credit card statements

Waiting for your statement to arrive in the mail only reduces the amount of time to pay. Register to receive statements online through internet banking. We’ll send you a reminder when they’re ready to view. You can then access your statements anytime and from anywhere you have internet access.

Learn more about understanding your credit card statement

Pay during your statement payment 'window'

Below is an example setting out a typical 30-day statement period, the payment due date and an explantion of how interest-free periods work. Our credit cards allow you either 14 or 25 days from when the statement period ends to make a payment by the payment due date. In the example below we’ve used a 14 day period. This example has the payment 'window' starting on the 4th of August and ending on the 17th of August.

This 14 (or 25) day period is your payment 'window'. To avoid a late payment fee you must pay at least the minimum monthly payment on your statement, during this period.

Keep in mind that BPAY payments, cheque payments and transfers from non-NAB accounts can take several days to receive and process and your payment must be received by the payment due date.

Early payments

You can make payments before your statement period ends to help reduce your credit card balance and stay under your credit card limit. But, you’ll still need to make the minimum monthly payment shown on your statement to avoid a late payment fee.

Set up reminders and automatic payments

We recommend you either set up an email or SMS payment reminder using NAB Alerts or a direct debit through internet banking to avoid missing a payment, especially if you’re going on holidays.

Learn how to set up a direct debit in NAB Internet Banking

If you’re in financial difficulty

If you’re struggling to make your credit card repayments because of financial difficulty, contact our NAB Assist Team on 1800 701 599 so we can talk about your options.

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