Keeping your cards active and money safe is just as important to us as it is to you. That's why it’s best to tell us about your overseas travel plans before you leave. Let’s look at the main things you need to tell us – and how to do so.
How to keep us informed using the NAB app
- Log into the NAB app.
- Go to the Menu (or More on iOS).
- Tap Travel.
- Tap Tell us where you're going.
- Add your trip details, including:
- your travel dates
- the countries you plan to visit
- your contact details (email address and mobile number you'll be using overseas).
- Select whether you'll be using ATMs or making large purchases.
- Tap Submit.
If successful you'll see an onscreen confirmation.
Left the country already? Don’t worry. You can still tell us about your travel plans by following the above steps.
Or if you prefer, you can let us know using NAB Internet Banking.
- Log in to NAB Internet Banking.
- Select Profile & Settings.
- Select Travel Notifications and follow the prompts.
Using your card overseas?
If you'd like to use your card overseas, check each card is enabled for overseas use.
Here's how using the NAB app
- Log in to the NAB app.
- Go to the Menu (or More on iOS).
- Tap Cards.
- Select the card you'd like to use overseas.
- Tap Usage controls.
- Check Allow overseas card use is enabled. You can disable this at any time.
Update your personal details
Don’t forget to update your personal details using the NAB app before you go. You can change your email, mailing address and phone numbers if needed.
Travel plans change?
If your travel plans change, you can easily update or delete your existing travel notifications through the NAB app or Internet Banking. You can also call us on 13 22 65 or visit your nearest branch.
Frequently Asked Questions
Do I need to tell NAB every country I will visit?
Make sure you tell us every country you’re going to. This reduces the chance that we'll put a hold on your cards due to suspicious transactions on your account.
How do I remove a country from my trip?
- Log in the the NAB app.
- Go to the Menu (or More on iOS).
- Tap Travel.
- Tap Tell us where you're going.
- Tap Edit trip.
- Remove countries by tapping the grey cross to the right of each country.
What about large purchases and using ATMs?
The more we know about your plans and how you plan to spend your money, the better we can monitor and make sure your cards are safe and your money is secure.
Are there location and notification services?
Yes. You just need to enable these in the NAB app settings on your device. Once you do this, we’ll be able to send you an alert when you’re at the airport. This is a good reminder for you to let us know that you’re leaving the country.
That way, we can protect your cards while you’re away. You can always turn these on or off by going in the NAB app (or NAB Internet Banking):
- Go to the Menu (or More on iOS).
- Select Travel then Travel notifications.
What if I’m an additional cardholder?
Then you’ll have to submit your own travel notification by following the same steps in the NAB app. Keep in mind you can’t submit a travel notification on behalf of the primary cardholder.
Can I customise my NAB Visa credit and Visa debit cards?
You can customise your Visa card settings so you decide when and how you use your card, including for overseas purchases. If you’ve chosen not to allow overseas purchases, you won’t be able to use your card. Even if you’ve told us about your travel plans.
What if my card is lost or stolen?
If this happens, here’s what to do if you lose your card overseas:
- Block your card in the NAB app or NAB Internet Banking.
- Visa credit or debit card holders call us on 1800 033 103 (within Australia) or +61 3 8641 9121 (from overseas) and let us know you've lost your card.
- NAB Traveller Card holders can call us on 1800 098 231 (within Australia) or if you’re calling from overseas we have country specific NAB Traveller Card Emergency Assistance Numbers (PDF, 147KB), opens in new window.
Your overseas travel checklist
Apart from telling us where you’re going, there are some other things you may need to get sorted before your trip including your passport, if you need a visa and access to latest travel advice/warnings.
Check out some helpful resources and contacts in this travel checklist to help you stay safe and healthy.
Download the NAB app before you travel to make it easier to manage your banking overseas.
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The information contained in this article is intended to be of a general nature only. It has been prepared without taking into account any person’s objectives, financial situation or needs. Before acting on this information, NAB recommends that you consider whether it is appropriate for your circumstances. NAB recommends that you seek independent legal, financial and taxation advice before acting on any information in this article.