When travelling overseas, here’s how to tell us where you’re going

Keeping your cards active and money safe is just as important to us as it is to you. That's why it’s best to tell us about your overseas travel plans before you leave. Let’s look at the main things you need to tell us – and how to do so.

Log in to the NAB app
Go to the Menu (or More on iOS)
Tap Travel
Tap Tell us where you're going
Add your trip details, including:
- Your travel dates
- The countries you plan to visit
- Your contact details (email address and mobile number you'll be using overseas)
Select whether you'll be using ATMs or making large purchases
Tap Submit

If successful you'll see an onscreen confirmation.

Left the country already? Don’t worry. You can still tell us about your travel plans by following the above steps.

Or if you prefer, you can let us know using Internet Banking.

Log in to NAB Internet Banking^1,2
Select Settings/Mailbox
Select Overseas Travel and follow the prompts.

Using your card overseas?

If you'd like to use your card overseas, check each card is enabled for overseas use.

Here's how using the NAB app¹

Log in to the NAB app
Go to the Menu (or More on iOS)
Tap My cards
Select the card you'd like to use overseas
Tap Usage controls
Check Allow overseas card use is enabled. You can disable this at any time.

Update your personal details

Don’t forget to update your personal details using the NAB app before you go. You can change your email, mailing address and phone numbers if needed.

Travel plans change?

If your travel plans change, you can easily update or delete your existing travel notifications through the NAB app or Internet Banking.^1,2 You can also call us on 13 22 65 or visit your nearest branch.

Do I need to tell NAB every country I will visit?

Make sure you tell us every country you’re going to. This reduces the chance that we'll put a hold on your cards due to suspicious transactions on your account.

How do I remove a country from my trip?

Log in the the NAB app
Go to the Menu (or More on iOS)
Tap Travel
Tap Tell us where you're going
Tap Edit trip
Remove countries by tapping the grey cross to the right of each country.

What about large purchases and using ATMs?

The more we know about your plans and how you plan to spend your money, the better we can monitor and make sure your cards are safe and your money is secure.

Are there location and notification services?

Yes. You just need to enable these in the NAB app settings on your device. Once you do this, we’ll be able to send you an alert when you’re at the airport. This is a good reminder for you to let us know that you’re leaving the country.

That way, we can protect your cards while you’re away. You can always turn these on or off by going to Menu (or More on iOS) > Travel > Travel notifications in the NAB app, or in Internet Banking.

What if I’m an additional cardholder?

Then you’ll have to submit your own travel notification by following the same steps in the NAB app. Keep in mind you can’t submit a travel notification on behalf of the primary cardholder.

Can I customise my NAB Visa credit and debit cards?

You can customise your Visa card settings so you decide when and how you use your card, including for overseas purchases. If you’ve chosen not to allow overseas purchases, you won’t be able to use your card. Even if you’ve told us about your travel plans.

What if my card is lost or stolen?

If this happens, here’s what to do if you lose your card overseas:

Block your card in the NAB app or NAB Internet Banking.
Visa credit or debit card holders call us on 1800 033 103 (within Australia) or +61 386 419 121 (from overseas) and let us know you've lost your card.
NAB Traveller Card – Call us on 1800 098 231 (within Australia) or if you’re calling from overseas we have country specific NAB Traveller Card Emergency Assistance Numbers (PDF, 147KB).

Apart from telling us where you’re going, there are some other things you may need to get sorted before your trip including your passport, if you need a visa and access to latest travel advice/warnings.

Check out some helpful resources and contacts in this travel checklist to help you stay safe and healthy.

Important information

¹Using mobile data while roaming overseas can be costly. Contact your network operator for details about global international roaming policies, rates and additional costs.

²NAB recommends you consider the Internet Banking terms and conditions document, before making any decisions regarding this product. This product is issued by National Australia Bank Limited. The NAB app is compatible with Android^TM OS 5.1 and above, and iOS 10.3 or later.

Android is a trademark of Google LLC.

The information contained in this article is intended to be of a general nature only. It has been prepared without taking into account any person’s objectives, financial situation or needs. Before acting on this information, NAB recommends that you consider whether it is appropriate for your circumstances. NAB recommends that you seek independent legal, financial, and taxation advice before acting on any information in this article.