Tell us when you're going overseas

Keeping your cards active and money safe is just as important to us as it is to you. That's why it’s best to tell us about your overseas travel plans before you leave. Let’s look at the main things you need to tell us – and how to do so.

It’s important to let us know about any upcoming trips, so we can protect your NAB cards and make sure they stay active while you’re away.

Here's how to protect your card using the NAB app^1,2

• After logging in, go to the More menu
• Tap Overseas travel and tap My Trips
• Add a trip and enter the countries you plan to visit, your travel dates, and the email address and mobile number you’ll be using overseas.
• Select whether you’ll be using ATMs or making large purchases, and tap Submit.

You’re done! You’ll see an onscreen confirmation that your travel notification was successful.

Left the country already? Don’t fret. You can still tell us about your travel plans by completing a notification using the NAB app (using the simple steps above).

Or if you prefer, you can use Internet Banking using the steps below:

• Log in to NAB Internet Banking^1,2
• Select Settings/Mailbox
• Select Overseas Travel and follow the prompts.

Travel plans change?

If your travel plans change, you can easily update or delete your existing travel notifications through the NAB app or Internet Banking^1,2. You can also call us on 13 22 65 or visit us in branch.

Do I need to tell NAB every country I will visit?

Make sure you tell us every country you’re going to. This reduces the chance that we'll put a hold on your cards due to suspicious transactions on your account.

How do I delete countries?

You can do this in the NAB app by editing the trip and tapping the grey cross to the right of each populated country below the Where are you going? header in your My Itinerary screen.

What about large purchases and using ATMs?

The more we know about your plans and how you plan to spend your money, the better we can monitor and make sure your cards are safe and your money is secure.

Are there location and notification services?

Yes. If you turn these on in your NAB app Settings, we’ll be able to send you an alert when you’re at the airport. This is a good reminder for you to let us know that you’re leaving the country.

That way, we can protect your cards while you’re away. You can always turn these off by selecting Notifications, and then Turn off the Notifications – Overseas Travel.

What if I’m an additional cardholder?

Then you’ll have to submit your own travel notification by following the same steps in the NAB app. Keep in mind you can’t submit a travel notification on behalf of the primary cardholder.

Can I customise my NAB Visa credit and debit cards?

You can customise your Visa card settings so you decide when and how you use your card, including for overseas purchases. If you’ve chosen not to allow overseas purchases, you won’t be able to use your card. Even if you’ve told us about your travel plans.

What if my card is lost or stolen?

If this happens, here’s what to do if you lose your card overseas:

• Block your card in the NAB app or NAB Internet Banking.
• Visa credit or debit card holders call us on 1800 033 103 (within Australia) or +61 386 419 121 (from overseas) and let us know you've lost your card.
• NAB Traveller Card – Call us on 1800 098 231 (within Australia) or if you’re calling from overseas we have country specific NAB Traveller Card Emergency Assistance Numbers (PDF, 147KB).

Apart from telling us where you’re going, there are some other things you may need to get sorted before your trip including your passport, if you need a visa and access to latest travel advice/warnings.

Check out some helpful resources and contacts in this travel checklist to help you stay safe and healthy.