It can be difficult letting people know that a loved one has passed, especially when you're experiencing grief and loss. If you don’t feel ready to do this yourself, you can always ask a friend to help out.
Here are a few of the organisations and providers you may need to contact:
- Relevant government bodies including Medicare, Centrelink, ATO, Australian Electoral Commission, Child Support Services, Veterans’ Affairs, local council, local Post Office and the local library
- Utilities and housing-related contacts including water, electricity, gas, internet, phone and landlord/tenants
- Other financial organisations and insurance providers including superannuation funds and funeral bonds providers
- Vehicle registration and licensing authorities.
- Merchant or service providers with which direct debits and recurring payments have been set up, such as gym memberships or recurring charity donations. NAB will cancel direct debits promptly once we are asked to do so, however you will need to arrange cancellation of the services themselves.
NAB is the provider of banking services such as deposit accounts and loans. If the family member or friend also had superannuation or a custodian for shares they owned, the executor or next of kin will need to deal with those organisations separately, even if they are within the NAB Group.
Our Deceased Customer Notification form lets you tell us when a customer has died. It’s the first step in the process of finalising their affairs with us, and should be submitted by the customer’s next of kin or the estate executor.
We’ll need a certified copy of any one of the following documents:
- Death certificate
- Funeral notice
- Medical certificate confirming date of death
We’ll also need a certified copy of your photo ID, such as a drivers licence or passport.
Information on how to provide these documents will be provided after you submit this form. If you don't have these documents, please call us on 1300 911 451 to discuss your options.