Ways you can notify us
There are two ways to notify us of a death: using the Australian Death Notification Service (ADNS) or contacting us directly. Using the ADNS is the quickest and easiest way, particularly if you have multiple organisations you need to notify.
Using the Australian Death Notification Service
The Australian Death Notification Service, opens in new window makes it easy to notify us and any other relevant organisations at the same time. After lodging the notification via ADNS, we will receive advice from them and be in touch with you as soon as possible using the contact details you provided.
Please note: A death certificate must have been issued by Births, Deaths and Marriages to use this service.
Using our online Deceased Customer Notification Form
You can notify us of a death using our online Deceased Customer Notification Form. This can be completed by anyone, but we can only provide account information and finalise the accounts via the Legal Personal Representative (such as the Executor or Administrator).
If this isn’t you, you’ll need to give us the contact details of the Legal Personal Representative when filling out the form. We’ll contact them directly to discuss next steps.
Get in touch with our Bereavement Services team
If you’re unable to use our online form, have any questions, or wish to notify us of a death in a different way, please contact us:
- Call NAB Bereavement Services on 1300 911 451, Monday to Friday, 8:00am to 5:00pm (AEST/AEDT)
- Send us an email: NAB.Bereavement.Support@nab.com.au
How long does the process take?
We’ll do the following within 14 days once we’ve been notified of the death and received all required documents:
- Verify the death
- Identify the Legal Personal Representative(s)
- Send letters confirming details of the accounts held by the deceased
If we’re missing required information or documents and you’ve provided your phone number, we’ll try to contact you by phone to discuss. We’ll then follow up in writing detailing what we need.
If you’re having difficulty making repayments on behalf of the estate or are concerned about your ability to do so on an ongoing basis, please contact Customer Care on 1800 701 599 Monday to Friday, 8:00am to 8:00pm (AEST/AEDT), Saturday, 9:00am to 1:00pm (AEST/AEDT).
More information and resources
Find more information about managing an estate through this difficult time.
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