Ways you can notify us

There are two ways to notify us of a death: using the Australian Death Notification Service (ADNS) or contacting us directly. Using the ADNS is the quickest and easiest way, particularly if you have multiple organisations you need to notify. 

Using the Australian Death Notification Service

The Australian Death Notification Service, opens in new window makes it easy to notify us and any other relevant organisations at the same time. After lodging the notification via ADNS, we will receive advice from them and be in touch with you as soon as possible using the contact details you provided.

Please note: A death certificate must have been issued by Births, Deaths and Marriages to use this service.

Using our online Deceased Customer Notification Form

You can notify us of a death using our online Deceased Customer Notification Form. This can be completed by anyone, but we can only provide account information and finalise the accounts via the Legal Personal Representative (such as the Executor or Administrator).

If this isn’t you, you’ll need to give us the contact details of the Legal Personal Representative when filling out the form. We’ll contact them directly to discuss next steps.

Easy English notification of a deceased customer

How to notify us of a deceased customer is available in an Easy English version.

Get in touch with our Bereavement Services team

If you’re unable to use our online form, have any questions, or wish to notify us of a death in a different way, please contact us:

How long does the process take?

We’ll do the following within 14 days once we’ve been notified of the death and received all required documents:

  • Verify the death
  • Identify the Legal Personal Representative(s)
  • Send letters confirming details of the accounts held by the deceased

If we’re missing required information or documents and you’ve provided your phone number, we’ll try to contact you by phone to discuss. We’ll then follow up in writing detailing what we need.

Customer Care

If you’re having difficulty making repayments on behalf of the estate or are concerned about your ability to do so on an ongoing basis, please contact Customer Care on 1800 701 599 Monday to Friday, 8:00am to 8:00pm (AEST/AEDT), Saturday, 9:00am to 1:00pm (AEST/AEDT).

More information and resources

Find more information about managing an estate through this difficult time.

Other steps

Get in touch

NAB Bereavement Services

Monday to Friday, 8:00am to 5:00pm (AEST/AEDT)

1300 911 451

If you're overseas call +61 3 8903 9992

Visit a NAB branch

Visit your nearest NAB branch to speak to us in person.

Important information