What is SMS Security?
Important: When creating a ‘pay anyone’ payment in Internet Banking, you may receive a security code via a push notification.
Why is SMS Security important?
SMS Security gives you more security, safety and confidence to bank online.
Get more protection online for:
- updating your personal details
- transacting with other financial institutions
- external transactions to non-linked accounts
- authorising new billers and payees
- activating your NAB Visa Debit card
- set and reset your NAB Visa Debit or credit card PIN
- reset your password
- confirmation of:
- large transfers if you’ve increased your limit
- international payments
- data sharing with accredited third parties.
How SMS Security works
Once you’re registered for SMS Security, you’ll receive a unique authorisation code on your mobile when banking online. Simply, enter the code and you're done!
Using SMS Security means your online accounts stay secure even if your NAB ID and password fall into the wrong hands. If someone attempts an unauthorised payment from your account, we'll alert you via SMS.
If you don't own a mobile phone, live in a mobile service area or you experience accessibility problems, please call our Internet Banking Support team on 13 22 65 to discuss your options.
If you receive an SMS code and you’re not logged into online banking, call our security specialists on 13 22 65 and we'll take care of it.
How to register for SMS Security
If your mobile number is registered with us, you’ll be registered for SMS Security when you set up Internet Banking. Otherwise, follow these steps below.
If your NAB ID was set up under a business profile you can only register for SMS Security through Internet Banking.
If your mobile number is not registered yet, here’s how to get started.
Register using NAB Internet Banking
- Log into Internet Banking.
- Go to Profile & Settings and select the ‘Security & Password’.
- Click Register Now.
- Choose to set up SMS security with your mobile phone, home or work number, and click on Next.
- Enter the code sent directly to your phone into the SMS code field.
- Click Next to receive confirmation your registration is successful.
Helpful hint: If you don’t want to receive SMS messages from NAB about other offers and opportunities, select the checkbox.
Register using the NAB app
- Log into the NAB app.
- Go to More then select Profile.
- Under My details check your mobile number is correct in the ‘SMS Security’ field.
- You’re ready to go.
Help and support
If you’re travelling within Australia, SMS Security will be available in a mobile coverage area.
If you’re overseas, you can send and receive SMS if your handset and SIM card allow global roaming and the country you are in operates via a compatible network. Please check with your mobile phone service provider.
To protect you when you make Pay anyone payments, you may be asked to confirm a transaction with a SMS Security Code – even if you’ve paid that payee before.
You can call the Internet Banking Support team to change your mobile number.
Call 13 22 65, Monday to Friday, 8:00am to 7:00pm (AEST/AEDT) and Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT).
Call +61 3 8641 9083, Monday to Friday, 8:00am to 7:00pm (AEST/AEDT) and Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT).
SMS Security provides an additional layer of security for you when you bank online. We recommend SMS Security to all NAB Internet Banking customers in addition to following general security guidelines including security software and good password management.
If you want to cancel or disable SMS Security, call our Internet Banking Support team on 13 22 65.
Get in touch
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