Samsung Pay

Samsung Pay is a contactless payment method that allows you to add your eligible NAB Visa cards to a Samsung device. You can then make contactless payments right from your phone or watch without using your physical card, even when traveling internationally.

When you use Samsung Pay, you’ll still receive the same benefits and rewards offered by your eligible NAB Visa card.

Samsung Pay includes many security features, including an industry-standard encryption platform. Your card information is never revealed or shared with merchants or with Samsung. Samsung Pay also requires you to use a personal four-digit device code or biometric identifier (like a fingerprint) for an added layer of protection. For more information on Samsung’s privacy and security policies, see the Samsung Privacy Policy.

To learn more, visit the Samsung Pay FAQs.

To set up Samsung Pay, you'll need your compatible Samsung device and smartphone (these may be the same device), as well as your eligible NAB Visa card. You’ll also need to have the latest version of the Samsung Pay app and a data connection. You won’t need a data connection to use Samsung Pay for purchases.

Follow Samsung Pay’s enrolment instructions. Enter your NAB Visa card details and follow the prompts.

You can enrol more than one eligible NAB Visa card with Samsung Pay. However, you can only set one card as the ‘default’ card. Your default card is used for contactless transactions. To learn more, visit the Samsung Pay FAQs.

1. Open the Samsung Pay app.
2. Select the card you want to pay with by swiping left or right.
3. Verify your fingerprint or enter your four-digit Samsung Pay PIN. Touch your phone to either the terminal or card reader to complete the transaction.

Additional cardholders of personal cards

Additional cardholders can enrol their card on Samsung Pay.

• An additional cardholder can set up and use Samsung Pay, even if Samsung Pay is not used by the primary cardholder.
• An additional cardholder can register for Samsung Pay before the primary cardholder does. The primary cardholder can only remove an additional cardholder's access to Samsung Pay by removing the additional cardholder from the account altogether. If you wish to remove the additional cardholder please call NAB on 13 22 65 from Monday to Friday, 8:00am to 7:00pm (AEST/AEDT), Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT). Call +61 3 8641 9083 if you're overseas.
• Where primary and additional cardholders share the same card number, the additional cardholder can only make in-store Samsung Pay purchases of under $100. For purchases of $100 or more, the additional cardholder needs to use their physical card.

Business credit or debit cardholders

All cardholders can register their card for Samsung Pay.

As a facility or business owner, you can only remove a cardholder’s access to Samsung Pay by closing the physical card. To remove a cardholder from your business card, please call NAB on 13 10 12 from Monday to Friday, 8:00am to 8:00pm (AEST/AEDT) or Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT), +61 3 8641 9937 if you're overseas, or contact your NAB banker.

No one can use your Samsung device to make payments unless they enter your chosen personal device code or verification method. No one can access your personal banking details as they’re not stored on the device.

If you misplace or lose your Samsung device, you can delete the NAB Visa card from the Samsung app on your paired smartphone. If your paired smartphone is the same Samsung device use Samsung Pay on, you can log into Find My Mobile with your Samsung account to reset your device. This will delete your card in Samsung Pay.

If your card is lost or stolen, you can block your card immediately in the NAB App, NAB Internet Banking or by calling us on 1800 033 103 (toll free within Australia) or +61 3 8641 9121 (from overseas), 24 hours, 7 days a week. You can keep using Samsung Pay while you wait for your new physical card. Your replacement card details will be updated to your device automatically.

The Samsung device is protected with your chosen device code or biometric identifier (such as your fingerprint). This needs to be entered before your Samsung device can be used to make transactions. Please refer to Samsung Pay FAQs.

If you suspect fraud on your account please contact NAB immediately:

• Personal customers can call 13 22 65 from Monday to Friday, 8:00am to 7:00pm (AEST/AEDT), Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT) or +61 3 8641 9083 if you’re overseas.
• Business customers can call 13 10 12 from Monday to Friday, 8:00am to 8:00pm (AEST/AEDT), Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT) or +61 3 8641 9937 if you’re overseas.

When you add your NAB Visa Debit Card to Samsung Pay, the card will default to the Visa network. You will see the option to change the payment network to eftpos.

If you change payment networks, that network becomes the default for future purchases until you change it again.

Please note: to use your NAB card in-store with Samsung Pay outside of Australia, you’ll need to switch your card back to the Visa network.

To switch from the Visa network to eftpos on Samsung Pay with your existing Nab Visa Debit Card, you’ll need to remove your card from the Samsung Pay wallet app, then add it again.

Both Visa and eftpos are available when you make a purchase using your debit card on Samsung Pay. Benefits for each include:

• Processing: eftpos offers real-time balances while Visa can take 24 hours to process.
• Cash out: With eftpos you can withdraw at the checkout of selected merchants, using your Samsung device.
• Online transactions: Visa is the only network that offers online purchasing. eftpos only supports domestic transactions.