Use the NAB app

Follow the steps in one of the guides below to help you dispute a transaction you don’t recognise.

iOS

  • 1

    Step 1

    Log into the NAB app on your device.

  • 2

    Step 2

    Tap an account to view transactions.

  • 3

    Step 3

    Tap the eligible transaction you want to query.

  • 4

    Step 4

    Extra transaction information will appear.

  • 5

    Step 5

    Scroll down then tap Something not right?

  • 6

    Step 6

    Tap Dispute this transaction to start a dispute form.

  • 7

    Step 7

    Tap Call NAB to report fraud if you think the transaction is fraudulent.

  • Complete

    Tap the Call button to place a phone call to customer support.

Android

  • 1

    Step 1

    Log into the NAB app on your device.

  • 2

    Step 2

    Tap an account to view transactions.

  • 3

    Step 3

    Tap the eligible transaction you want to query.

  • 4

    Step 4

    Extra transaction information will appear.

  • 5

    Step 5

    Scroll down then tap Something not right?

  • 6

    Step 6

    Use Search for this merchant to identify the merchant if required.

  • 7

    Step 7

    Tap Dispute this transaction to start a dispute form.

  • 8

    Step 8

    Tap Call NAB to report fraud if you think the transaction is fraudulent.

  • Complete

    Tap the Call button to place a phone call to customer support.

Other recommended guides

Use our simple online banking guides to help you do your day-to-day banking anytime, anywhere.

More help and support

Use our helpful guides, FAQs and support services to help manage all of your banking more easily.

NAB Internet Banking and NAB app

These products are issued by National Australia Bank Limited.

NAB recommends you consider the NAB Internet Banking terms and conditions document, before making any decisions regarding this product.

The NAB Mobile Banking app is compatible with Android OS  7.0 and above, and iOS 11.0 or later. Android is a trademark of Google LLC. The Google Logo is a registered trademark of Google Inc. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.