Why work at NAB?

Here are some of the reasons to consider a career in our Personal Banking team.

Innovation everyday

We're making progress for our customers by simplifying the home loan process, improving digital experiences and launching exciting new products. We design banking for the way people live with a focus on making it effortless, uncomplicated and easy.

Empowering our customers

We empower our customers to manage their money, from proactively helping them day to day, to supporting them in a crisis when they need us most.

Investing in our colleagues

We offer clear career progression and skill development through on-the-job coaching, banker career pathways and competency badges.

About the team

In Personal Banking we serve almost five million customers, whether it be online, on the phone, or in-person.

Every day we have over 3.2 million customer interactions. This may be through our digital platforms, in one of our branches, or via our contact centres or broker channels.

The way our customers need and want to bank with us is changing. We’re responding to changing customer preferences and are focused on making our digital banking experience simpler and easier.

What we're focused on

Here’s what sets our Personal Banking team apart. 

We’re building the best personal bank in Australia by delivering simple and digital products and services, supported by flexible and professional bankers.

By continuing to innovate, we’re making it easier and safer for customers to access our services and our range of home lending and everyday banking products. This includes developing our simple home loan and launching our first no interest credit card, StraightUp.

While more customers are using the NAB app, visiting our website or using phone banking to manage their finances, face-to-face conversations will always be an important part of banking. To support our customer’s changing behaviour we’re finding simpler, more convenient ways to serve them locally, with significant investments in our digital options, as well as transforming our branch network and extending our partnership with Australia Post.

We’re supporting our bankers to embrace these new opportunities to ensure we serve customers well, however they choose to bank with us.

Hear from our team

“Being in Personal Banking, I believe there’s endless opportunities to help our customers regardless of the role you’re in. To see my work directly impacting how customers bank with us, especially if it’s more simple and digital, makes it very rewarding at the end of the day.”

Kim, Consultant, Personal Banking

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