Careers in Personal Banking at NAB

In Personal Banking we serve almost five million customers, whether it be online, on the phone, or in-person.

Every day we have over 3.2 million customer interactions. This may be through our digital platforms, in one of our branches, or via our contact centres or broker channels.

The way our customers need and want to bank with us is changing. We’re responding to changing customer preferences and are focused on making our digital banking experience simpler and easier.

What we're focused on

Here’s what sets our Personal Banking team apart. 

We’re building the best personal bank in Australia by delivering simple and digital products and services, supported by flexible and professional bankers.

By continuing to innovate, we’re making it easier and safer for customers to access our services and our range of home lending and everyday banking products. This includes developing our simple home loan and launching our first no interest credit card, StraightUp.

While more customers are using the NAB app, visiting our website or using phone banking to manage their finances, face-to-face conversations will always be an important part of banking. To support our customer’s changing behaviour we’re finding simpler, more convenient ways to serve them locally, with significant investments in our digital options, as well as transforming our branch network and extending our partnership with Australia Post.

We’re supporting our bankers to embrace these new opportunities to ensure we serve customers well, however they choose to bank with us.