In Personal Banking we serve almost 5 million customers. We support their everyday banking and home lending needs, whether it be online, on the phone, or in-person.
Every day we have over 3.2 million customer interactions. This may be in one of our branches, through our contact centres or broker channels or via our digital platforms.
The way in which customers need and want to bank with us is changing. We’re responding to changing customer preferences and are focused on making our digital banking experience simpler and easier.