Domestic and family violence is a pattern of behaviour that tries to control another person in a family relationship.
If there is an immediate threat to your safety call emergency 000.
We've partnered with Kristy McKellar (KM Consulting Services) on this content, an expert in family violence and social change.
Financial abuse is a form of domestic and family violence where the abuser uses money or finances to control the other person. If you’re experiencing financial abuse there are ways to keep your finances safe. Before taking any of these steps consider your personal safety and have a safety plan ready.
We’ll treat information that you give us about your situation confidentially but any information about a joint loan (such as balance and payments that you make) will be available to the co-borrower. We understand that domestic and family violence is a very complex and personal issue, and it takes a lot for someone to disclose their situation. We want to support you through this difficult experience.
If you have particular concerns about your privacy let us know and we can put extra security on your accounts.
It's important to remember that if you and your partner (or ex-partner) have joint loans or accounts with us, then you're both our customers. We will assist in supporting and resolving matters with you as individuals where possible, even when it relates to joint matters. Read more about joint accounts and debt below.