We provide support for customers and communities impacted by natural disasters and crises, to help them get back on their feet.
We’re with you, Queensland and New South Wales.
We’ve donated $300,000 to the Red Cross to support communities impacted by Cyclone Debbie and associated flooding, we've also provided $100,000 to our microfinance partner, Good Shepherd Microfinance, to help low income Australians affected by the disasters and are matching donations through our branches and Internet Banking platform. Our NAB Assist hardship specialist will be in the disaster affected areas to help customers:
- Proserpine 12-13 and 18-20 April
- Mackay 18-21 April
- Airlie Beach 18-20 April
The following branches have sustained damage and are currently closed:
· Airlie Beach, QLD
· Lismore, NSW
The Airlie Beach branch has temporarily relocated to Proserpine until services can be restored and we have set up a temporary bank in Lismore to help customers with any financial needs until we’re open again.
You’ll find us at the Browns Creek, Clyde Campbell Car Park, Lismore Monday to Thursday 9.30am-4pm and Friday 9.30-5pm. For cash withdrawals customers can use the rediATM at Lismore Square shopping centre.
Why is this important?
Some of our customers live in areas which are highly exposed to the impacts of extreme weather events, flood and drought and other natural disasters such as earthquakes and bushfires.
We believe in supporting our customers and communities, both in the immediate aftermath of a natural disaster and on the road to recovery. We provide support and relieve financial stress when natural disaster strikes and we help communities with grants, fundraising appeals and volunteering.
What do we do?
We know that picking up the pieces is never easy. And natural disasters and crises can leave you with unexpected financial stress.
- Customers who need help with their finances can visit their nearest open NAB branch, contact their banker directly or call NAB Assist on 1800 701 599 (8am-8pm Mon-Fri, or 9am-1pm on Saturdays AEST/AEDT).
- Small business that need help, call 1300 961 577.
- For emergency claims, or general insurance, call 1300 555 013.
- For Property and motor vehicle insurance assistance, call 132 652.
- Find out more about our approach to hardship assistance.
Customer Care Kit for extra assistance
As well as talking to our team, there are free services out there to give you some extra assistance. Take a look at our Customer Care Kit for links to helpful resources and organisations.
Need to make an emergency claim?
Have you got home and contents or car insurance through us? You can call the Emergency Claims Assistance line anytime on 1300 555 013.
Do you have the right level of insurance?
You can’t stop natural disasters and crises from happening. But you can protect your home, investment property and contents with home insurance. Take some time to consider your current cover. To find out more, view our insurance options.
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