Maintaining an open and constructive dialogue with stakeholders is essential for business. It's how we understand community expectations, identify issues and discover opportunities to improve.
Outsourcing allows us to focus on our core business while capitalising on the specific expertise of our supply chain partners. Our Group Outsourcing and Offshoring Policy requires that we appropriately manage all risks arising from outsourcing arrangements.
We endeavour to outsource only to suppliers with sound social and environmental performance, proven capability and a demonstrable track record in the relevant services.
Due diligence, supplier monitoring and ongoing risk management are incorporated into any outsourcing decision we make. Outsourced services are required to have an appropriate contingency plan and a business continuity management plan, to ensure timely service recovery should a critical event occur. This ensures we can meet the service expectations of internal and external stakeholders.
We assess all outsourcing arrangements against the Group’s outsourcing and off-shoring risk appetite statement. This is done to ensure each outsourcing arrangement is in accordance with Group risk tolerance.