Our

approach

Fair Trade endorsed

We’re one of the largest Fair Trade endorsed workplaces globally.

Supplier diversity

We promote diversity in our supply chain.

NAB Supplier Awards

We recognise excellence through our Supplier Awards Program which has been in place since 2010.

Why is this important?

The conduct and performance of our suppliers can have a significant impact on our sustainability as a business, but also on our reputation within the communities in which we operate.

We’re committed to making sure the practices of all the businesses within our Group are fair, responsible and sensitive to the needs of our stakeholders.

What do we do?

We’re still one of the largest Fair Trade endorsed workplaces globally – which covers the tea, coffee, sugar and cocoa used in our offices and branches in Australia and New Zealand. This is a position we’ve held since 2009.

We believe in the fair treatment of our supply chain partners throughout the entire procurement process.

This ranges from robust governance and supplier selection processes, to negotiating contracts that we believe are fair and reasonable. Also, ensuring we recompense suppliers appropriately and within contractual terms and conditions.

Our Group-wide supplier sustainability performance targets, measured against a baseline of our 2015 performance, are as follows:

Measure

2015 Baseline

Target

Target Date

90% of material/strategic suppliers compliant with GSSPs

80%

90%

2020

100% of new/re-contracted Group suppliers in sensitive sectors assessed for ESG risks each year

NA

100%

2020

We publicly communicate our performance in sustainable supply chain management annually through our Sustainability Report.

Our supplier sustainability program and ESG risk mitigation

Our Group Supplier Sustainability Program identifies and seeks to mitigate sustainability risks within our supply chain. A key component of the Program is our Group’s Supplier Sustainability Principles (GSSPs), which specify the sustainability requirements for suppliers providing goods and services to our businesses.

The Program involves the following key objectives:

  • Implement Supplier Sustainability Principles
  • Monitor compliance with Supplier Sustainability Principles
  • Initiate sustainability improvements with suppliers
  • Support and recognition of supplier performance
  • Report on performance.

More detail about the program can be found in the Frequently Asked Questions and the Purchase Order Terms and Conditions (PDF, 91KB).

Our procurement process clearly informs potential suppliers of our expectations, policies and requirements, and outlines our preference to do business with suppliers that have sustainable business practices.

All supply contracts put out to tender are evaluated against a pre-determined evaluation matrix. This includes any relevant Corporate Responsibility and sustainability criteria, so we can meet our commitments to OECD Guidelines for Multinational Enterprises and the Universal Declaration of Human Rights.

Supplier diversity

Incorporating diverse suppliers (businesses owned by women, Indigenous people, people with disability and social enterprises) into our supply chain helps increase their exposure to corporate procurement while creating employment and training opportunities, sustainable growth and social and financial inclusion.

Our approach to supplier diversity focuses on facilitating introductions between our national Tier 1 suppliers and potential Tier 2 diverse suppliers, who generally only have local or regional reach.

NAB Supplier Awards

This year, we celebrated our 8th annual Supplier Awards; these awards recognise those suppliers who have contributed to our success and excellence over the last 12 months.

The submissions for this year’s awards were outstanding. The quality provided demonstrates the true partnerships we’ve developed and the range of services provided to drive NAB’s performance in:

  1. customer excellence
  2. diversity, inclusion and sustainability
  3. innovation and transformation
  4. service excellence.

The winners of the four awards were:

  • Cushman & Wakefield
  • United Kildonan
  • Henry Davis York
  • King &Wood Mallesons

Service Excellence

Cushman & Wakefield was recognised for the Service Excellence award.

This was for their response to Cyclone Debbie and providing exceptional service to our customers in Far North Queensland.

Customer Excellence

United Kildonon took the honours for the Customer Excellence award.

They earned this for their on-going work in improving our approach to customers facing financial hardship.

Diversity, Inclusion and Sustainability

Henry Davis York was awarded as the winner of Diversity, Inclusion and Sustainability.

In collaboration with us, they offered human rights legal services to asylum seekers and refugees.

Innovation and Transformation

King, Wood and Malessons won the award for Innovation and Transformation.

They are at forefront of the bold, new and innovative Social Impact Bonds market; an innovative approach to financing social service programs that combines outcome-based payments and bond market disciplines.

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Stakeholder engagement

Maintaining an open and constructive dialogue with stakeholders is essential for business. It's how we understand community expectations, identify issues and discover opportunities to improve.

Performance and reporting

Our Annual Reporting suite provides an overview of our corporate responsibility strategy and performance.

Memberships and recognitions

We participate in industry initiatives to advance and recognise responsible business.