How the ABA ‘Safe and Savvy Guide’ can help

Developed by the Australian Banking Association (ABA), the Safe and Savvy Guide has been created to help you detect potential elder financial abuse, scams and fraud for both you and your loved ones.

The guide will help you understand:

  • What elder financial abuse is, and why you need to be aware of it.
  • How to recognise the types and signs of elder financial abuse.
  • How to protect you and your loved ones against potential abuse both now and in the future.

The ABA Safe and Savvy guide (PDF, 5MB), opens in new window

NAB has zero tolerance of financial abuse

  • We aim to protect you from financial abuse carried out on your personal accounts or through our electronic banking channels.
  • If we identify (or are made aware of) unacceptable account conduct, we’ll investigate and act.
  • We’ll reasonably exercise our rights under the account agreement if we believe we need to protect you or another person from financial abuse.
  • We may suspend, cancel or deny an account holder access to a product or its features.

If you’re concerned about your banking safety, call our NAB Customer Support Hub on 1300 308 175 or visit

Who should read the ABA safe and savvy guide?

If you’re older than 50, or you have a loved one over the age of 50 then this guide is for you.

The more you understand about elder financial abuse, the more likely you, your family and friends will be able to identify and act to prevent it.

Do you think you’ve been scammed?

If you think you’re being financially abused or have had fraud on your NAB card or account, then head to our fraud and scams page to find out what to do, and who to contact.

Setting up a power of attorney (POA) with NAB

A power of attorney (POA) is a legal document that allows you to appoint someone to make decisions for you relating to property or financial matters.

Setting up a power of attorney could help you manage your finances by choosing someone you trust, to act in your best interests if you become unable to manage for yourself.

Be aware, it can also be abused by an attorney to take your assets for themselves or for others. The ABA Safe and Savvy Guide (PDF, 5MB), opens in new window has some tips for choosing a suitable attorney and other helpful information.

Read our power of attorney information pack (PDF, 97KB), opens in new window to learn how to set one up with NAB.

How older Australians can learn the online skills to stay safe

Online skills, knowledge and confidence are key for older Australians to protect their privacy, avoid scams and reduce social isolation that can foster elder abuse. Be Connected is an award-winning Australian government initiative that provides all of this – free of charge. The Be Connected website, opens in new window is a one-stop shop with more than 150 online learning modules and 350 learning activities. From setting strong passwords to communicating on social media and spotting scams – it is a powerful resource for older Australians to protect themselves.

Helpful resources

How we can help

If you’re a NAB customer and you believe your business or personal accounts have been impacted by fraud or a scam, we’re here to help. Explore the immediate steps you can take to protect yourself and discover when you should get in touch with us to make a report.

Learn what to do in the event of fraud or scams

Get updates on the latest fraud alerts


IDCARE is Australia and New Zealand's not-for-profit counselling and support service set up to assist Australians impacted by identity theft and cyber-related crimes.

IDCARE can assist NAB customers to navigate through the process when identity details or credentials have been compromised through fraud or scams. IDCARE is a free service for all Australians.

Learn more about IDCARE, opens in new window

Australian Government | Australian Cyber Security Centre (ACSC)

The Australian Cyber Security Centre (ACSC) brings cyber security capabilities from across the Australian Government together in a single location. It’s the hub for private and public sector collaboration and information sharing to combat cyber security threats. ACSC provides topical, relevant and timely information on how home internet users and small businesses can protect themselves from, and reduce the risk of, cyber security threats such as software vulnerabilities, online scams, malicious activities and risky online behaviours.

Learn more about the Australian Cyber Security Centre, opens in new window

Australian Government | ReportCyber

ReportCyber is a secure reporting and referral service for cybercrime and online incidents which may be in breach of Australian law. The ReportCyber website provides a cybercrime reporting mechanism as well as helpful information about cybercrime.

Learn more about ReportCyber, opens in new window

Australian Competition and Consumer Commission | Scamwatch

Scamwatch provides information to consumers and small businesses about how to recognise, avoid and report scams using publications, videos and other online resources.

Learn more about Scamwatch, opens in new window

Australian Government | Office of the eSafety Commissioner

The Office of the eSafety Commissioner provides online safety education for Australian children and young people, a complaints service for young Australians who experience serious cyberbullying, and address illegal online content.

Learn more about the Office of the eSafety Commissioner, opens in new window

Australian Government | Attorney-General’s Department

The Attorney-General’s Department website provides helpful information and resources about your rights and protections in regards to identity security, freedom of information and cyber security. The Department has developed a range of resources to assist people protect their identity and recover from the effects of identity crime.

Learn more about the Attorney-General’s Department, opens in new window

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Get in touch

If you require extra care, feel like you are a victim of financial abuse or have concerns for your banking safety contact us.

Contact us

Call us

NAB Assist Customer Support Hub. Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)

Call 1300 308 175

Email us

Questions? Email us your query and include your reference number.

Important information