Tips to protect you from fraud and theft

Your NAB card offers speed and convenience with NAB’s world class security technologies built in to protect you from fraud and theft. These simple tips also offer practical ways for you to help enhance your security.

For more security information about your NAB credit card such as secure shopping online, protecting your financial identity and lost card cover please visit the NAB credit cards section.

Top tips for protecting your card
  • Sign your new card as soon as you receive it.
  • When making purchases, never lose sight of your card to reduce the chance of someone ‘skimming’ your details, i.e. using a device to copy the details from your card.
  • Look out for suspicious devices on ATMs or pinpads.
  • Watch for people looking over your shoulder while you are using the ATM.
  • Keep your receipts and check them against your statements.
  • Destroy expired or unwanted cards properly by cutting through the signature and magnetic strip.
  • Never give your card to anyone, even family or friends. Instead, if needed you may want request an additional card for their use.
  • Never write down your PIN and, if you change your PIN, avoid choosing obvious numbers like your date of birth or the last four digits of your phone number.
  • Keep us up to date if you change your contact details including home, work and mobile phone numbers as well as your email address. This assists us in contacting you quickly if we detect suspicious transactions.

Lost or stolen card?
If your card is lost or stolen, you can block your card immediately in the NAB Mobile Banking app, NAB Internet Banking or by calling us on 1800 033 103 (within Australia) or +61 3 8641 9121 (from overseas), 24 hours, 7 days a week. Calls from mobile phones are charged at applicable mobile phone rates.